New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
37 respostas
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
The team in charge was able to confirm that there is an open investigation in the case ID 17700956701, and they are recommending to follow up in this case.
We will need to have all cases closed prior to any escalation.
If the issue persists after this case is close, let me know.
Christine.
Seller_dHNG4PrDTSCCE
ok thank you. probably they will not solve and return with same automatic response as always and I will bring.
Seller_dHNG4PrDTSCCE
Dear Christine,
CASE ID 17723559761
They lost exactly 9 products in a 1 box at the same time in Amazon warehouses and accepted the situation and reimbursed them. The reimbursement they gave was 1/4 of my purchase cost.
When I open a reimbursement case for this, I get a direct automatic response. When I open a manual case, I am directed to this automatic evaluation again. In other words, it is an endless loop with no solution.
Can someone help me manually evaluate the issue?
I sent all the invoices. I stated the required purchase prices.
Also, please remember this. When a warehouse loses a product, I automatically lose the profit from the sale of that product and the shipping cost I spent while sending the product. But I accept this due to the nature of the business, but this reimbursement policy is complete nonsense.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
The team in charge has opened a case to work with you.
Please follow up with them in the case ID 17772712751
Christine.
Seller_dHNG4PrDTSCCE
thank you Dear Christine,
I have lost so much that I may have confused the issues. The case I need help with is 17723559761. Can you escalate this, please?
you help me a lot, thank you
Best Regards
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Christine here.
I do see that this case ID is being checked in the case ID 17772712751.
Christine.
Seller_dHNG4PrDTSCCE
but The person who came for help upon your direction said below and didn't help me, so I need your direction again
This case was created to re-evaluate the credit issued under reimbursement ID 17986822881. The case 17723559761 you want me to investigate is for a different shipment. Unfortunately, I operate with a streamlined support structure, which constrains my ability to address multiple issues for each Seller within a single case. We recommend that you contact our Selling Partner Support team who has several departments related to specific seller concerns and services to follow up on that specific case. Thank you for your understanding.
Seller_dHNG4PrDTSCCE
Hello Dear Christine,
CASE ID : 17897276671
Can you please help me with these two issues to reevaluate?
My loss in 1 day due to products lost in Amazon's warehouses is approximately 200 CAD
Within 1 day, 8 of my products in a shipment were lost and again 3 of my products were reported as damaged in the Amazon warehouse and a reimbursement was made. Here are the costs of my products and the refunds made to me;
Reimbursement ID:18306289841 reimbursed this 19.52 CAD per 1 product BUT IT COST IS 50.61 CAD per 1 Product (You can review AMAZON'S INVOICE in the Attachment B0CN49CCJM )
Reimbursement ID:18305535511 you reimbursed this 19.52 CAD per 1 product BUT IT COST IS 50.61 CAD per 1 Product (You can review AMAZON'S INVOICE in the Attachment B0CN49CCJM )
Reimbursement ID:18306289781 you reimbursed this 19.52 CAD per 1 product BUT IT COST IS 50.61 CAD per 1 Product (You can review AMAZON'S INVOICE in the Attachment B0CN49CCJM )
Reimbursement ID :18305469701 you reimbursed this 7.37 CAD per 1 product BUT IT COST IS 19.56 CAD per 1 Product (You can review AMAZON'S INVOICE in the Attachment B00BCOYO7I)
PLEASE help me by escalating this cases
@Christine_Amazon
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_ZvJIVVQr8hUw3
They don't care how much money we’re losing. All of my lost shipments are either not getting reimbursed or they give me a ridiculously low reimbursement payment despite my attempts at submitting the invoice or asking them to reevaluate my case. Months later, the inventory magically appears back in my storefront. The listing has tanked at that point, and I no longer want to be selling that item. It's a joke. My reimbursement for today put me at another loss. No wonder sellers are moving to selling on the Walmart platform.
