New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
37 respostas
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.
Seller_dHNG4PrDTSCCE
Ok. becasue they close and ı open. They closed with same automaticly repyl with no solution.
Could you please help me by escalating to the correct and lead team please now.
CASE ID 17706066941
Seller_dHNG4PrDTSCCE
Dear Christine;
Believe me, the time I spend on correspondence with customer service causes much more time and effort than the actual work we are trying to do. They cannot even view the marketplace correctly and have difficulty understanding the problem. Below I am sharing the 3 separate case IDs and content I opened regarding this issue. Unless you direct them, the problem is never taken seriously and no one ever tries to solve the problem and this is the case every time.
Case ID : 17711867831
Case ID 17706066941
Case ID 17700956701
This is the last response I gave ;
Thanks, I didn't know I got a refund, I opened this case just for fun.
Do you not understand what you read? You tire people so much that we have to make a serious effort to explain our problems to you. I already state that I got a reimbursement and it was a very irrelevant valuation despite uploading the invoices. However, you don't understand the problem from the very beginning and since you viewed the wrong marketplace, you first make a problem out of it, when I correct it, you respond by saying yes, the refund was made and I confirmed it. What kind of communication do you have? Do you not have a grasp on the issues, or are you just responding for the sake of responding? My problem is the absurdity of the reimbursement given.
And I experienced the same thing before and another agent who finally understood that I was right solved my problem and now I am experiencing the same problem.
Both the reimbursement given is very very low despite uploading the Amazon invoices and I was told that I was given a reimbursement for 28 asins, whereas I was only given a reimbursement for 20 asins.
Therefore, there are 2 main problems here.
1. The reimbursement of the fnsku I mentioned below should be corrected as the other agent did
2. The reimbursement that was claimed to be given but was not given should be given with the correct valuation
I kindly ask you to read these two items about 5 times.
this is my first mail that explain the problem;
Since the shipment with the ID FBA18SF5S6DL was lost in Amazon's warehouses, the Amazon team issued a reimbursement. Under the reimbursement ID "17986822881", I received a total payment of 571.97 CAD.
I have previously submitted the invoices for the products in this shipment multiple times, including under case ID 17057903381 and several other cases. The total cost of my shipment was approximately 1,396 USD, which can clearly be seen in the invoices I provided. Since I was only able to upload a maximum of 5 PDFs at a time, I had to open 7 separate cases to submit invoices for all 28 ASINs. I received an e mail from you that mentioning initated full reimbursement for 28 asin but there is a refund for only 20 asin not 28 and your reimbursements are so so low.
My question is this:
The amount you reimbursed me — 571,97 CAD — converts to approximately 407 USD based on the average daily exchange rate. However, my shipment cost me 1,396 USD. That’s a difference of 997 USD. Additionally, I paid around 200 USD in shipping fees to FedEx to send this shipment. Let’s set the shipping cost aside for a moment — the product cost alone is clearly documented in the invoices I provided. So how is it possible that I was reimbursed 997 USD less?
What exactly do I need to do to resolve this issue? Should I escalate this matter legally through an attorney? The amounts in question are significant for my business. I simply cannot accept a loss of 997 USD on a single shipment.
I urgently need your assistance on this matter.
these fnsku's reimbursements should be re-evaluated and corrected per 1 unit based on Amazon's invoices
X004IU8WTP should be 16.02 CAD
X004IPVDK5 should be 12.56 CAD
X004IUF5EZ should be 16.03 CAD
X004IUR86D should be 13.16 CAD
X004IL8W21 should be 6.99 CAD
X004IPTPNR should be 13.99 CAD
X004IR9RDN should be 27.72 CAD
X004IUFEE1 should be 13.99 CAD
X004BQ02KN should be 27.76 CAD
X004IT0J0L should be 11.9 CAD
X004IT0Q81 should be 19.59 CAD
X004IT13BP should be 12.6 CAD
I am waiting for your support and solution please.
Best regards,
Shipment ID: FBA18SF5S6DL
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
The team in charge was able to confirm that there is an open investigation in the case ID 17700956701, and they are recommending to follow up in this case.
We will need to have all cases closed prior to any escalation.
If the issue persists after this case is close, let me know.
Christine.
Seller_dHNG4PrDTSCCE
ok thank you. probably they will not solve and return with same automatic response as always and I will bring.
Seller_dHNG4PrDTSCCE
Dear Christine,
CASE ID 17723559761
They lost exactly 9 products in a 1 box at the same time in Amazon warehouses and accepted the situation and reimbursed them. The reimbursement they gave was 1/4 of my purchase cost.
When I open a reimbursement case for this, I get a direct automatic response. When I open a manual case, I am directed to this automatic evaluation again. In other words, it is an endless loop with no solution.
Can someone help me manually evaluate the issue?
I sent all the invoices. I stated the required purchase prices.
Also, please remember this. When a warehouse loses a product, I automatically lose the profit from the sale of that product and the shipping cost I spent while sending the product. But I accept this due to the nature of the business, but this reimbursement policy is complete nonsense.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
The team in charge has opened a case to work with you.
Please follow up with them in the case ID 17772712751
Christine.
Seller_dHNG4PrDTSCCE
thank you Dear Christine,
I have lost so much that I may have confused the issues. The case I need help with is 17723559761. Can you escalate this, please?
you help me a lot, thank you
Best Regards
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Christine here.
I do see that this case ID is being checked in the case ID 17772712751.
Christine.
Seller_dHNG4PrDTSCCE
but The person who came for help upon your direction said below and didn't help me, so I need your direction again
This case was created to re-evaluate the credit issued under reimbursement ID 17986822881. The case 17723559761 you want me to investigate is for a different shipment. Unfortunately, I operate with a streamlined support structure, which constrains my ability to address multiple issues for each Seller within a single case. We recommend that you contact our Selling Partner Support team who has several departments related to specific seller concerns and services to follow up on that specific case. Thank you for your understanding.
Seller_ZvJIVVQr8hUw3
They don't care how much money we’re losing. All of my lost shipments are either not getting reimbursed or they give me a ridiculously low reimbursement payment despite my attempts at submitting the invoice or asking them to reevaluate my case. Months later, the inventory magically appears back in my storefront. The listing has tanked at that point, and I no longer want to be selling that item. It's a joke. My reimbursement for today put me at another loss. No wonder sellers are moving to selling on the Walmart platform.
