New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
37 respostas
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.
Seller_dHNG4PrDTSCCE
Hello,
My case IDs are below, all reimbursements are very very lower than the real cost. All of them have been rejected with automatic reply in 2 minute after I opened them :)
17610499211
17611410941
17611383221
17611466151
17611416371
17611417041
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Christine here.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Christine here.
I checked in with the team, and they let me know that the cases you shared were replied to automatically and weren’t reviewed by someone from the Seller Support team.
For them to properly look into this, they'll need a case where a team member has actually handled the issue. I’d recommend reaching out to Seller Support again, so someone can take a closer look and help you further.
Christine
Seller_dHNG4PrDTSCCE
Hello Christie,
I created a case 17637388501. they dont understand what is my problem. they are sayin only the reimbursement s are competed:)
I am saying " I dispute this amounts ı have evidence (invoice added) they don't want to undertsand what I mean.
saying only completed.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
The team in charge will be working with you in the case ID 17648595051.
Please make sure to follow up on that case, for any additional questions or concerns related to this topic.
Christine.
Seller_dHNG4PrDTSCCE
Dear Christine,
Case Id 17706066941
Thank you for your all helps.
you helped me a lot.
You know ı had 2 lost shipment. these problem has been seolved and ı have reimbursements but as ı mentioned the reimbursements are so much low. and you escalated this and they helped me.
This is the Case Id 17706066941 for (Reimbursement 17986822881) where I am disputing the reimbursement given to me for my last found package. Can you please forward this to the relevant higher authority?
Thank you in advance
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Christine here from Amazon Forums.
I was checking here and the case ID 17706066941 is currently being worked by the appropriate team.
Please know that in order for us to be able to escalate a case, this has to be resolved first.
So in this case I do recommend you to wait for their resolution, and if the issue persist let me know so I can double-check for you.
Christine.
Seller_dHNG4PrDTSCCE
Ok. becasue they close and ı open. They closed with same automaticly repyl with no solution.
Could you please help me by escalating to the correct and lead team please now.
CASE ID 17706066941
Seller_ZvJIVVQr8hUw3
They don't care how much money we’re losing. All of my lost shipments are either not getting reimbursed or they give me a ridiculously low reimbursement payment despite my attempts at submitting the invoice or asking them to reevaluate my case. Months later, the inventory magically appears back in my storefront. The listing has tanked at that point, and I no longer want to be selling that item. It's a joke. My reimbursement for today put me at another loss. No wonder sellers are moving to selling on the Walmart platform.
