New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
37 respostas
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.
Seller_dHNG4PrDTSCCE
Dear @Christine_Amazon thank you so much,
Still no one has reached me, Could you please remind it ?
Best Regards
Seller_dHNG4PrDTSCCE
Hello Dear @Christine_Amazon
I need your help about a re-evalutaion.
Case ID : 17993491881
Subject: Reimbursement Case Reassessment Request – 12 Units Missing Without Justified Compensation
I am writing to express my strong objection regarding a recent reimbursement decision related to the loss of 12 units from a single shipment box at Amazon fulfillment center.
Despite the fact that I submitted the original invoices for these products and entered the correct cost data into the Manage Your Source Costs page, the reimbursement issued is grossly inaccurate and does not reflect the actual product costs at all.
Do I have to deal with this issue every single time? How can 12 units go missing from one box? I have experienced this multiple times in the past, where supposedly "lost" items have unexpectedly reappeared in my inventory after several months. This inconsistency is seriously damaging my trust in your fulfillment process.
Furthermore, with each reported loss, the shipping costs and profit margin are lost immediately. Therefore, at the very least, I expect the reimbursement to be calculated accurately and fairly, based on the documents and cost data I have provided.
I hereby request the following:
Immediate reassessment of the reimbursement based on the original invoices and correct cost data I submitted.
Photographic evidence proving that the items in question were not present in the shipment box.
I will not accept arbitrary or unsupported reimbursement amounts for losses that occurred while the shipment was under Amazon's responsibility.
Please review this case again and take the necessary actions without delay.
Sincerely,
Seller_dHNG4PrDTSCCE
Hello Dear @Christine_Amazon
I need your help about a re-evalutaion.
Case ID : 17993491881
Subject: Reimbursement Case Reassessment Request – 12 Units Missing Without Justified Compensation
I am writing to express my strong objection regarding a recent reimbursement decision related to the loss of 12 units from a single shipment box at Amazon fulfillment center.
Despite the fact that I submitted the original invoices for these products and entered the correct cost data into the Manage Your Source Costs page, the reimbursement issued is grossly inaccurate and does not reflect the actual product costs at all.
Do I have to deal with this issue every single time? How can 12 units go missing from one box? I have experienced this multiple times in the past, where supposedly "lost" items have unexpectedly reappeared in my inventory after several months. This inconsistency is seriously damaging my trust in your fulfillment process.
Furthermore, with each reported loss, the shipping costs and profit margin are lost immediately. Therefore, at the very least, I expect the reimbursement to be calculated accurately and fairly, based on the documents and cost data I have provided.
I hereby request the following:
Immediate reassessment of the reimbursement based on the original invoices and correct cost data I submitted.
Photographic evidence proving that the items in question were not present in the shipment box.
I will not accept arbitrary or unsupported reimbursement amounts for losses that occurred while the shipment was under Amazon's responsibility.
Please review this case again and take the necessary actions without delay.
Sincerely,
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
Have you created a case for a re-evaluation of the reimbursement?
If so, can you please share the case ID for the re-evaluation case?
Christine.
Seller_dHNG4PrDTSCCE
Hello Dear @Christine_Amazon
This is the case ID : 18038741481
Regards
Seller_dHNG4PrDTSCCE
Hello Dear @Christine_Amazon
This is the case ID : 18038741481
Regards
Christine_Amazon
Hello @Seller_dHNG4PrDTSCCE
I will bring the case to the team in charge.
I will let you know as soon as I have an update.
Christine,
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
Christine here.
The team in charge will work directly with you in the case ID 18068405851.
Please follow up with them for any additional concerns, or questions.
Christine.
Seller_dHNG4PrDTSCCE
🚨 URGENT – Massive Losses & Inadequate Reimbursements – Escalation Request to Senior Management
Dear Amazon Team & Forum Moderators, @Christine_Amazon
Case Id
18164839341
18164083681
18163990591
18164369591
18164796211
18163921891
18164145511
18164090691
18164732651
18164476091
18164758711
18164482431
18164583051
18164009741
18164370511
18164531231
18164312991
18163956181
18164313011
18164767961
18164104991
18164388181
18069527201
18069527201
I am writing this message out of serious frustration and concern regarding what is happening in Amazon fulfillment centers.
📌 The situation is unacceptable and must be escalated to the highest level of Amazon management.
The total value of lost and damaged products in recent shipments is 388 CAD.
In some cases, as many as 6 units of the same product were marked damaged at once – how is that even possible?
Almost every shipment I send ends up with missing or damaged units.
👉 Are there theft incidents in the warehouses?
👉 How can any seller continue to do business under these conditions?
To make matters worse:
Every re-evaluation case we open gets auto-rejected in under one minute, without any real investigation.
We are wasting hours of our time trying to resolve issues that are being dismissed by an automated system.
This is unfair and unsustainable for professional sellers who rely on FBA to operate their businesses.
I can not state summary of the missing/damaged items and the grossly inadequate reimbursements here because of costing information but you can see them in the aboce case Id
✅ I am demanding immediate action and escalation to senior Amazon management.
🔴 We expect:
A full investigation into why so many units are lost or damaged.
Proper reimbursement for the correct value of the products.
A clear explanation of why re-evaluation cases are being auto-rejected without a human review.
This situation is unacceptable for any seller who is trying to build and maintain a business on Amazon.
We need answers and action now.
Seller_dHNG4PrDTSCCE
@Christine_AmazonHello,
I am waiting your kind support.
Christine_Amazon
Hi @Seller_dHNG4PrDTSCCE
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_ZvJIVVQr8hUw3
They don't care how much money we’re losing. All of my lost shipments are either not getting reimbursed or they give me a ridiculously low reimbursement payment despite my attempts at submitting the invoice or asking them to reevaluate my case. Months later, the inventory magically appears back in my storefront. The listing has tanked at that point, and I no longer want to be selling that item. It's a joke. My reimbursement for today put me at another loss. No wonder sellers are moving to selling on the Walmart platform.
