Subject: Misassociation of Amazon Account with "Best Market Store" - Request for Verification
"No, this is my father's account, "Innovations for you". My father has deleted his account on Amazon, which can be verified. Due to my lack of knowledge about Amazon and not having discussed it with my father, I assumed that this account was linked to mine. After my credit card was lost, Amazon associated me with the 'Best Market Store' account. Subsequently, I reported the loss of my card to the police. I have submitted the necessary police documentation, bank records, and identification information. Please verify. "
Subject: Misassociation of Amazon Account with "Best Market Store" - Request for Verification
"No, this is my father's account, "Innovations for you". My father has deleted his account on Amazon, which can be verified. Due to my lack of knowledge about Amazon and not having discussed it with my father, I assumed that this account was linked to mine. After my credit card was lost, Amazon associated me with the 'Best Market Store' account. Subsequently, I reported the loss of my card to the police. I have submitted the necessary police documentation, bank records, and identification information. Please verify. "
11 respostas
Seller_OvL8C4BJWiuS9
What? Why would you report your card lost to the police? None of this makes sense.
Troy_Amazon
Hi @Seller_T1YMke38TzPCJ,
Thank you for your post. I understand you are dealing with an account deactivation.
In the scenario you have described, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
Have you received a resolution to your appeal that you submitted? If so, please share that information here in the thread so we may better understand your next steps. If the review is still in progress, we would need to allow our review team to complete their investigation prior to taking further action.
Having said this, if a new appeal is needed, please consider the following:
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- Have other account owners accessed their accounts with this device?
- What is the timeline of contact with the other account?
- Do you know the owner of the other account?
- Do you know who stole your credit card?
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the following:
- The results of your investigation
- Where, when, and what kind of information was shared between the two accounts
- How this contact will no longer take place in the future.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_T1YMke38TzPCJ
Did you have a third party helping you with the account? - No, I am the sole owner and user of my Amazon account. No third party has access to or involvement with my account.
Who has user permissions on the account? - I am the only user with permissions on my Amazon account.
If so, what is your relationship with these people? - N/A
If so, what information could have been shared between the accounts? - N/A
If applicable, do these people still have specific access to your account? - N/A
What devices were used to access the account? - I have accessed my Amazon account from various devices, including personal computers, smartphones, and tablets.
Have other account owners accessed their accounts with this device? - N/A
What is the contact schedule with the other account? - N/A
Do you know the owner of the other account? - No, I do not know the owner of the other account, and I have had no communication or interaction with them.
Based on my investigations, I have determined the following:
The association of my account with "Best Market Store" occurred after the loss of my credit card. Following the loss, I reported the incident to the Santa Catarina Virtual Police Station and provided a statement confirming the loss of my card. The police report approval number is 0300186/2024-BO-00614.2024.0018420.
I took immediate action to secure my account by updating my payment information and implementing additional security measures, including changing my password and enabling two-step verification on both my computer and phone.
I assure Amazon that such incidents will not occur in the future. I have taken proactive steps to safeguard my account, including updating my payment information, enabling two-step verification, and changing my password.
Additionally, I have previously submitted the necessary police reports, card reports, and action plan. Please review these documents for further details. If you require any additional information, please let me know, as I no longer have any connection with the previous card and have already uploaded the new card information into the system.
I sent all the information, evidence and reports. Please check.
Atlas_Amazon
Hello @Seller_T1YMke38TzPCJ
Thank you for the additional information regarding your situation.
I understand you have already gone through the process of compiling all of the information and submitting it for review. Have you received a response on this submission as of now? If so, could you provide a copy of it below?
Otherwise, we will need to allow time for our team to review and verify the details provided. If it does end up rejected, you will want to review and ensured that there are no missing details regarding the association and information that was shared.
Please continue to refer to this thread with any questions or updates you have on this situation.
Best,
Atlas
Seller_T1YMke38TzPCJ
Hello
I don't know what to do, my card is lost, I sent police reports, bank documents and identity documents. Please forward it to the relevant unit.
I just received this message
Hello TheNewestBuyForYou,
You have been found to be related to an account beginning with best market store.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
Seller_T1YMke38TzPCJ
hello
I don't know what to do, my card is lost, I sent police reports, bank documents and identity documents. Please forward it to the relevant unit.
Troy_Amazon
Hi @Seller_T1YMke38TzPCJ,
Thank you for the updates and the performance notification you have shared. I understand your most recent submission was rejected. y
Regarding the theft of the credit card, please consider the following:
- Were you able to provide information establishing a timeline for when the card was stolen compared to when the account was deactivated?
- Can you account for any purchases that were made after the card was stolen prior to its deactivation by the bank?
- When was the card removed from the account?
- Has the replacement card been fully verified prior to the account's deactivation?
What other information was shared to support these supplemental documents? Keep in mind, you are needing to show that either no contact took place between these accounts or no contact will take place in the future. With this in mind, what information did you submit to address these two issues specifically? Also, are there any discrepancies within your appeal that may need to be corrected?
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_T1YMke38TzPCJ
Account Closure Date: My account was deactivated on December 9th.
Status of the Card: To clarify, my card was not stolen; it was lost. I suspected that the reason for the account closure might have been due to it being associated with an unrecognized account, which prompted me to report the card as stolen. In February, I visited the police station to provide a statement and submitted the statement documents and reports via Seller Central.
Communication with the Bank: After realizing my card was lost, I promptly contacted the bank. They issued me a replacement card linked to the same account.
Removal of the Card: I removed the card from my account 10 days prior to its deactivation because I had enabled OTP security measures. Subsequently, I registered my new card ending in 417 on Amazon.
Verification of the New Card: Yes, I have verified the new card. However, I completed the verification process for the new card 10 days before the account deactivation occurred.
LeviDylan_Amazon
Hello @Seller_T1YMke38TzPCJ,
Thank you for your response.
I would like to ask a few follow-up questions.
I understand that the card was lost, if the card was lost, what prompted you to file a police report, if you didn't believe the card was stolen?
Did you notice any unrecognized charges before contacting the bank?
Now, if the information you are submitting is unable to be verified or there is a link still established between the accounts, the submissions may be denied. I suggest to go over the information and make sure all details have been included.
Please feel free to ask further questions and provide us with updates in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
