Subject: Misassociation of Amazon Account with "Best Market Store" - Request for Verification
"No, this is my father's account, "Innovations for you". My father has deleted his account on Amazon, which can be verified. Due to my lack of knowledge about Amazon and not having discussed it with my father, I assumed that this account was linked to mine. After my credit card was lost, Amazon associated me with the 'Best Market Store' account. Subsequently, I reported the loss of my card to the police. I have submitted the necessary police documentation, bank records, and identification information. Please verify. "
Subject: Misassociation of Amazon Account with "Best Market Store" - Request for Verification
"No, this is my father's account, "Innovations for you". My father has deleted his account on Amazon, which can be verified. Due to my lack of knowledge about Amazon and not having discussed it with my father, I assumed that this account was linked to mine. After my credit card was lost, Amazon associated me with the 'Best Market Store' account. Subsequently, I reported the loss of my card to the police. I have submitted the necessary police documentation, bank records, and identification information. Please verify. "
11 respostas
Seller_OvL8C4BJWiuS9
What? Why would you report your card lost to the police? None of this makes sense.
Troy_Amazon
Hi @Seller_T1YMke38TzPCJ,
Thank you for your post. I understand you are dealing with an account deactivation.
In the scenario you have described, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
Have you received a resolution to your appeal that you submitted? If so, please share that information here in the thread so we may better understand your next steps. If the review is still in progress, we would need to allow our review team to complete their investigation prior to taking further action.
Having said this, if a new appeal is needed, please consider the following:
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- Have other account owners accessed their accounts with this device?
- What is the timeline of contact with the other account?
- Do you know the owner of the other account?
- Do you know who stole your credit card?
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the following:
- The results of your investigation
- Where, when, and what kind of information was shared between the two accounts
- How this contact will no longer take place in the future.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
LeviDylan_Amazon
Hello @Seller_T1YMke38TzPCJ,
Thank you for your response.
I would like to ask a few follow-up questions.
I understand that the card was lost, if the card was lost, what prompted you to file a police report, if you didn't believe the card was stolen?
Did you notice any unrecognized charges before contacting the bank?
Now, if the information you are submitting is unable to be verified or there is a link still established between the accounts, the submissions may be denied. I suggest to go over the information and make sure all details have been included.
Please feel free to ask further questions and provide us with updates in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
