Related account issue (My account and brother`s account)
My account has been blocked because it has been found to be related to another account that belongs to my brother. I have never owned nor had any rights or managerial roles in the other account. To address this issue the Amazon team asks to provide an evidence that I have never owned a separate account. I have already provided our ID card copies and certificates of Individual Entrepreneur registration. What else I should do?
Related account issue (My account and brother`s account)
My account has been blocked because it has been found to be related to another account that belongs to my brother. I have never owned nor had any rights or managerial roles in the other account. To address this issue the Amazon team asks to provide an evidence that I have never owned a separate account. I have already provided our ID card copies and certificates of Individual Entrepreneur registration. What else I should do?
5 respostas
Emet_Amazon
Hello @Seller_8iiC8SYvGtVj3,
Thank you for posting your concerns with a multiple account policy violation.
As you mentioned, this was due to an association with your brothers account. Could you elaborate on what connection you and your brother may have? Do you live together share account details or devices? Although you may not have had rights or roles in their store, this could be caused by an indirect association caused by shared information.
Typically, these issues happen when an associated account can no longer sell on amazon and an established connection was made with another store. Per our code of conduct policy, any and all accounts may be deactivated until the original issue has been addressed.
As you had noted you have provided your ID and "certificates of Individual Entrepreneur registration". This information may not be sufficient to address the association to a deactivated store.
Typically, we will require that the associated store be reinstated, as this would not only resolve the issue but help ensure future issues could be avoided. Have you communicated with your brother on attempting this process? Are you aware why their store is deactivated?
Additionally, if the reactivation of the account cannot be completed, the only other solution would be to show proof of a valid separation from the associated store.
You would need to identify the point of connection and provide supporting documentation such as a contract, termination agreements, bill of sale, transfer of ownership.
Please note that this is not an exhaustive list of documents and are to show proof as to why there was a connection and how there is a valid separation.
I would also suggest taking a look at our seller university video on how to address a multiple account policy violation for additional guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_8iiC8SYvGtVj3
Hello Emet,
Thank you for your response,
Yes we live together at the same address. However we do not share any devices or account details, so we work independently.
We're facing a situation where my brother's account has been permanently blocked, and he's unable to file an appeal for reactivation.
Based on options of supporting documents your provided, could we resolve the issue by transferring the rights from my brother to myself?
Thanks,
Best regards,
Erlan
Troy_Amazon
Hi @Seller_wK8WsPOe7G0RW,
Thank you the update you have shared.
I understand you are each working your own business separately from each other, but it seems that you are both operating from the same location. This would speak to an ongoing point of contact. This is the issue that needs to be addressed. Based off information you have provided, we already have a shared address. What other shared points of contact are taking place between the two accounts? This is the information that will be needed within your plan of action. Once you have determined this contact, you will then need to articulate and implement measures to keep the two from having contact with one another going forward.
A transfer of ownership of your brother's account to you would not resolve this issue. All that action would do is give you a second account that is deactivated. The "transfer of ownership" @Emet_Amazon shared would apply to a scenario where you previously owned an account but sold it to another entity and the account became deactivated after the sale.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_8iiC8SYvGtVj3
Thank you very much Troy,
I really appreciate your support and I really would like to solve this issue,
To provide some context, I am in the process of changing my address. This means that, in the near future, my brother and I will no longer share the same location. Could you advise me on how I can effectively prove this change of address? Additionally, I would like to know the exact steps required to reactivate my account. Please note that my brother is not interested in reactivating his account.
Best regards,
Erlan
Troy_Amazon
Hi @Seller_8iiC8SYvGtVj3,
Amazon will typically use utility bills in their verification processes. You may be able to utilize this as well once you are established at this new address. You could consider adding a said document to your plan of action as part of your preventative measures
You will need to submit a plan of action showing how the contact took place and how you will no longer have contact with that account going forward. I would recommend looking at my first reply and @Emet_Amazon's reply as well for further guidance.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
