The Intellectual Property reporting form is massively abused, and there is nothing you can do about it until Amazon changes the reporting process. Do yourself a favor. Under GET HELP, located at the lower portion of the seller central page, look up Report Intellectual Infringements. Open the report form. Read what it takes to fill out the form. Anybody can call themselves an Agent of the Company and report you. That is all they have to do, now you have a problem. Reps seem to ignore this is the way it works and do nothing. The system is broke. The best thing you can do is make a suggestion by opening a case with seller support.

_____________________________________________

Here is my story to show you just how bad things are messed up.

We own retail stores and have many accounts with manufacturers and most of our accounts have a company Rep that handles our account. Well, when talking to our Reps, they knew nothing of the claim or the person who's name was on the Amazon email. So we looked deeper into the name Amazon supplied as the contact person. In both cases, this is again what we found.

Looking up each name and business on line, we found a one page add for their "so called" law firm. Their specialty is resolving infringement claims at Amazon. So, we contacted them. For $1000 sent by money order or Western Union, they will provide what Amazon needs, and for an additional $500 they will fix everything with the manufacturer.

When I asked if they needed my company account number and company Reps

name, they said no, they have it on file. So I asked them to tell it to me, After all it was right in front of them and they said they would AFTER I paid the Correction fees. They asked what item this was in reference to, and I gave them a WRONG ASIN number, and they had it right there. It is a scan for sure. Then I said my company Rep looked into this situation and said it was falsely made, you said you have his name, right? He hung up the phone.

Now, things get worse. I send all my documentation to Amazon for the product involved. and Amazon responds, that is not good enough, the retraction has to come from the Law Firm who made the claim, Which, of course, is the ACTUAL SCAMMER.

As I've said for the past year, infringement claims are out of control on Amazon.