FedEx 2-Day Delayed - Premium Shipping Revoked
Hello, May someone please help explain this?
We paid for FedEx 2-Day shipping on Monday for a package to get delivered on Wednesday. The package was delayed to Thursday not by any fault other than FedEx being delayed and now we can’t offer 2-Day shipping on our jewelry products due to Amazon revoking our privileges.
Here is the response from someone on Amazon:
“According to seller central the order needs to be delivered by, Wed, May 4, 2022.
If you look up the tracking ID on the carrier’s website, you’ll see that the shipment was delivered on Thursday, 5/5/2022 at 12:11. This means that the package was delivered late and hence impacted on time delivery score.
Moving forward, you need to make sure that your packages are delivered on time.
Any orders delivered after the deliver by date will result in low on time Delivery score.
We do not exempt orders. You are expected to work with carriers to prevent issues.”
How is this fair to the seller if FedEx experiences delays on their 2-Day guaranteed delivery?!
I always prided Amazon on being logical but this is illogical and just a robotic of a response, very not understanding how this is impossible for people to prevent.
Any help would be great and a response from another Amazon rep would be nice. This is something Amazon needs to change internally to prevent this from happening.
Even if I get a refund from FedEx for not delivering on time, it still resulted in us not being able to offer 2-Day and we are somehow responsible to “work with carriers to prevent delays” it’s impossible, what a joke.
FedEx 2-Day Delayed - Premium Shipping Revoked
Hello, May someone please help explain this?
We paid for FedEx 2-Day shipping on Monday for a package to get delivered on Wednesday. The package was delayed to Thursday not by any fault other than FedEx being delayed and now we can’t offer 2-Day shipping on our jewelry products due to Amazon revoking our privileges.
Here is the response from someone on Amazon:
“According to seller central the order needs to be delivered by, Wed, May 4, 2022.
If you look up the tracking ID on the carrier’s website, you’ll see that the shipment was delivered on Thursday, 5/5/2022 at 12:11. This means that the package was delivered late and hence impacted on time delivery score.
Moving forward, you need to make sure that your packages are delivered on time.
Any orders delivered after the deliver by date will result in low on time Delivery score.
We do not exempt orders. You are expected to work with carriers to prevent issues.”
How is this fair to the seller if FedEx experiences delays on their 2-Day guaranteed delivery?!
I always prided Amazon on being logical but this is illogical and just a robotic of a response, very not understanding how this is impossible for people to prevent.
Any help would be great and a response from another Amazon rep would be nice. This is something Amazon needs to change internally to prevent this from happening.
Even if I get a refund from FedEx for not delivering on time, it still resulted in us not being able to offer 2-Day and we are somehow responsible to “work with carriers to prevent delays” it’s impossible, what a joke.
Seller_2sSWhvyZsq56v
It is pretty funny.
Eventually a 2-day service will fail as you have noticed and Amazon’s Premium shipping metric is tight. So if you miss 1 you could be out for 30days, until it gets renewed.
The only way we found to insure keeping the Premium shipping was to ship using Overnight (giving us an additional day buffer)
That way if it gets there in 1 day = all good. If it get delayed then it arrives in 2 days = still all good.
Back in the day when having the Premium Shipping option would also see better sales. If you lost it you would see your sales drop (Amazon algorithms hard at work).
Then they came out with SFP and ever since that Having it or not having it doesn’t effect sales like it used to.
0 resposta
Seller_olet7eVOHxQZd
FedEx removed their guaranteed delivery a year or more ago. They have only brought it back on their overnight shipments.
We removed our two-day and setup three day to allow for oops.
Seller_2sSWhvyZsq56v
It is pretty funny.
Eventually a 2-day service will fail as you have noticed and Amazon’s Premium shipping metric is tight. So if you miss 1 you could be out for 30days, until it gets renewed.
The only way we found to insure keeping the Premium shipping was to ship using Overnight (giving us an additional day buffer)
That way if it gets there in 1 day = all good. If it get delayed then it arrives in 2 days = still all good.
Back in the day when having the Premium Shipping option would also see better sales. If you lost it you would see your sales drop (Amazon algorithms hard at work).
Then they came out with SFP and ever since that Having it or not having it doesn’t effect sales like it used to.
