Remove Review
Customer left a bad review on an item because THEY purchased the wrong item. They said my product was the right product and length but that it didn't fit a particular car. I do not advertise anywhere that this product fits any particular car. I cannot use the feedback manager because it was left on the actual product. How do I get this removed? I just keep getting automatic replies saying customers are allowed to leave honest reviews. However, the customer bought the wrong item which is not my fault.
Remove Review
Customer left a bad review on an item because THEY purchased the wrong item. They said my product was the right product and length but that it didn't fit a particular car. I do not advertise anywhere that this product fits any particular car. I cannot use the feedback manager because it was left on the actual product. How do I get this removed? I just keep getting automatic replies saying customers are allowed to leave honest reviews. However, the customer bought the wrong item which is not my fault.
0 resposta
Manny_Amazon
Hello @Seller_XbpZ9KI6Xc8yr,
Thanks for posting here. In instances of negative reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.
If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know of your case ID and I'll look into escalation options.
Regards,
- Manny
