How can I prove that my shipment arrived?
One of my customers, on November 18th, signed for a shipment that we sent to the customer and it was delivered accurately. However, on December 17th, a claim was made that the goods had not been delivered and the claims team awarded the customer compensation.
For this matter, I had appealed, but the claim team dismissed my appeal on the basis that there was no logistic track for the shipment, and I lost both the shipment and the money.
In response to this matter, I opened a number of Case, seek the help of the sales team, let them to tell the claims team about the delivery of my goods to prove success, which can prove that the goods are delivered accurately, there are a variety of proof. But as expected, there was no reply to all the messages. Please take a look at the whole bureau I submitted.
1, when the goods are signed for, there is a handwritten signature POD from the customer to prove that the goods have been delivered.
2, we queried the tracking number information through the carrier's official website, and there was a clear logistic track queried, please make sure that the goods were delivered, and the queried pictures and information were submitted to the customer and the sales team. However, the claim team said that there was no logistic track for the goods, and we are not sure where he went to check that there was no logistic track for my goods.
3, when the goods were delivered on December 18th, the carrier scratched the customer's car, the customer contacted us and said it was done while unloading the goods. But the Amazon Claims team, as if they couldn't see the message, still refunded the order amount and awarded the customer the payment for the shipment.
We submitted so much evidence to prove that my shipment was delivered, but the claims team did not recognize the information we submitted and closed our claim.
We are not sure, how can we prove that the goods were delivered? After providing so much evidence, we still can't prove that the goods were delivered, so what other information is needed to provide proof? Where did the claims team check the logistics track?
My money, goods, sales, and store ODR have all received serious repercussions. Who is responsible for this impact? What can sellers do to protect their rights?
How can I prove that my shipment arrived?
One of my customers, on November 18th, signed for a shipment that we sent to the customer and it was delivered accurately. However, on December 17th, a claim was made that the goods had not been delivered and the claims team awarded the customer compensation.
For this matter, I had appealed, but the claim team dismissed my appeal on the basis that there was no logistic track for the shipment, and I lost both the shipment and the money.
In response to this matter, I opened a number of Case, seek the help of the sales team, let them to tell the claims team about the delivery of my goods to prove success, which can prove that the goods are delivered accurately, there are a variety of proof. But as expected, there was no reply to all the messages. Please take a look at the whole bureau I submitted.
1, when the goods are signed for, there is a handwritten signature POD from the customer to prove that the goods have been delivered.
2, we queried the tracking number information through the carrier's official website, and there was a clear logistic track queried, please make sure that the goods were delivered, and the queried pictures and information were submitted to the customer and the sales team. However, the claim team said that there was no logistic track for the goods, and we are not sure where he went to check that there was no logistic track for my goods.
3, when the goods were delivered on December 18th, the carrier scratched the customer's car, the customer contacted us and said it was done while unloading the goods. But the Amazon Claims team, as if they couldn't see the message, still refunded the order amount and awarded the customer the payment for the shipment.
We submitted so much evidence to prove that my shipment was delivered, but the claims team did not recognize the information we submitted and closed our claim.
We are not sure, how can we prove that the goods were delivered? After providing so much evidence, we still can't prove that the goods were delivered, so what other information is needed to provide proof? Where did the claims team check the logistics track?
My money, goods, sales, and store ODR have all received serious repercussions. Who is responsible for this impact? What can sellers do to protect their rights?
0 resposta
Seller_kIukTwdhvntAp
"What can sellers do to protect their rights?"
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_5YYyDBugyakvv
This order was refunded to the customer due to Amazon's claims team favoring the buyer. Subsequent to submitting proof of delivery of our goods, there was sufficient documentation to prove that the goods were delivered, and the claims team changed their determination, but still privately refunded the order amount to the customer.
In this way we not only lost the goods but also the payment. We demanded that the claim team should be responsible for compensating us for the order amount and we want to recover the order money, but we still can't get our money back through the above mentioned many times, they still use the same old argument with the words “delivery and the tracking information you provided was either insufficient or the order was not actually received by the customer.” as the reason to reject our complaint.
I opened multiple Cases again, and their sales people actually told us to go to the carrier to make a claim, and that there was a problem with their platform's claim judgment, but to tell me to go to the carrier is unimaginable, and such a clear abdication of responsibility. The carrier fulfilled their obligations, the goods in the delivery of logistics track, there is a customer's signature to prove that, what else do we need them to do? Do we need to submit a video of each delivery?
Isn't this a clear case of making things difficult for us and the carrier?
Seller_gOEI26HVe3ja4
Did you purchase with amazon buy shipping? You are claims protected if so. Either way (whether you bought through buy shipping or not) you have to appeal the a-z claim.
https://sellercentral.amazon.com/gp/guarantee-claims/home.html/ref=xx_azclaims_favb_xx#/
Find the order id, attach proof of delivery, and state that the package was signed for.
