Brand name changed (Hijacked) on my listings
Hi there,
Thank you for your time.
We are here to contact you is that our listings have been changed (Hijacked) to a different brand name. We have been selling these listings for years and we are the manufacturers, the listing creator, and brand owner.
ASIN's that are being affected:
1. B0B7MMXBT8
Original Brand: Benilev
Hijacked Brand: Nicbobo
2. B0B7MN4J9R
Original Brand: Benilev
Hijacked Brand: Nicbobo
Hope you can help us to change these listings to original brand name: Benilev.
Complaint ID: 15555957901
Thank you @Sandy_Amazon
Brand name changed (Hijacked) on my listings
Hi there,
Thank you for your time.
We are here to contact you is that our listings have been changed (Hijacked) to a different brand name. We have been selling these listings for years and we are the manufacturers, the listing creator, and brand owner.
ASIN's that are being affected:
1. B0B7MMXBT8
Original Brand: Benilev
Hijacked Brand: Nicbobo
2. B0B7MN4J9R
Original Brand: Benilev
Hijacked Brand: Nicbobo
Hope you can help us to change these listings to original brand name: Benilev.
Complaint ID: 15555957901
Thank you @Sandy_Amazon
37 respostas
Jim_Amazon
Hi there @Seller_p9bCLKTPRgoEj
Thank you for bringing this to our attention. I have escalated this to the proper team and they are currently investigating. I'll update you when they get back to me!
-Jim
Seller_D4BlqmKB3F25b
New recent brand hijackings, @Jim_Amazon:
ASIN B074JD7CS7 - Original brand: Jay Graphics
ASIN B00OX39X62 - Original brand: Jay Graphics
Thanks for you help.
Jim_Amazon
@Seller_D4BlqmKB3F25b
Since this issue is continuing a bit, would you mind opening your own thread on this? Want to make sure to keep things separate and you can feel free to tag me in the new thread!
-Jim
Jim_Amazon
And to follow up on this, the team has let me know they've made the updates! It can take up to 72 hours for the changes to flow through so please reach back out to me if they haven't in that time.
-Jim
Seller_W6Xo6m3acTn6n
Hi
I also have this issue,@Jim_Amazon
Please can you have a look at these 2 ASINs.
B085MNJ39X - Original brand: Cawoods
B07T16XV9Y - Original brand: Cawoods
Thanks
Jim_Amazon
@Seller_W6Xo6m3acTn6n
I've taken a look at these and escalated to the correct team! I'll let you know when I hear back from them.
-Jim
Seller_p9bCLKTPRgoEj
After three weekds, the products are stilll the wrong brand. And we can't send stock, as they are still "locked" to the hijacker brand. Please help us.
Jim_Amazon
@Seller_p9bCLKTPRgoEj
I see this and have escalated the issue to a higher level to get this addressed. I'll let you know as soon as I here back.
-Jim
Seller_p9bCLKTPRgoEj
I was so mad that Amazon sent me a performance warning for violating the Product Detail Page editing rules and tampering the brand.
I don't know who tampered the brand of my link. I haven't been able to edit my link for a month. Why should I be given a performance warning? Shouldn't the person who tampered with my link be given a performance warning? This is ridiculous!
Seller_D4BlqmKB3F25b
@Jim_Amazon
To follow up with this,
ASIN B074JD7CS7 - Original brand: Jay Graphics
ASIN B00OX39X62 - Original brand: Jay Graphics
Both brands are still hijacked...
Jim_Amazon
@Seller_p9bCLKTPRgoEj
I believe I've just submitted the final piece to getting these ASINs corrected! I can see your offers are still live but please keep me updated and I will do the same when I hear back about your ASINs.
-Jim
Jim_Amazon
@Seller_D4BlqmKB3F25b
I can see the same and I have escalated through a different channel to get these addressed.
As soon as I hear back I will let you know and I appreciate your patience as I work through this.
-Jim
Seller_IuGHeIZGsyvfV
Same thing happens to us a lot. When I try to change it back it says only the brand owner can make changes. I'm the brand owner so how did someone else do it? Only logical explanation is someone in amazon was paid to do it.
