Amazon Rejecting All My Appeals – How Can a Product Sold on Amazon.com Be Inauthentic?
Hello Amazon Sellers,
@Connor_Amazon @Atlas_Amazon @Micah_Amazon @CR_Amazon
I am reaching out to seek advice and clarification regarding my ongoing account suspension issue. My seller account, **DKYSTORE**, was **suspended for alleged inauthenticity issues**, and despite providing extensive documentation proving my compliance, Amazon **continues to reject my appeals** without clear reasoning.
#### **Background of My Business Model (Dropshipping from Amazon.com to Amazon.ca)**
I run a **dropshipping business** where I source products **exclusively from Amazon.com** and fulfill orders for Amazon.ca customers. My workflow is as follows:
1. I list **only products that are already available for sale on Amazon.com**.
2. When an order is placed on Amazon.ca, I purchase the product from **Amazon.com** and send it to my **intermediary fulfillment center**.
3. The product is then **repackaged to comply with Amazon’s dropshipping policy** and shipped to the end customer.
**This means every item I sell originates directly from Amazon.com – a marketplace managed and verified by Amazon itself.**
#### **The Issue – Amazon Rejecting My Proof of Authenticity**
I have provided Amazon with **all requested documentation**, including:
- **Amazon.com invoices** proving my purchases.
- **Proof of payment** (credit card statements showing the transactions).
- **Proof of delivery** (tracking numbers confirming successful deliveries).
- **Warehouse agreement** proving that I use a legitimate fulfillment center.
- **Screenshots showing that I have never sold certain ASINs** that were flagged as inauthentic.
Despite providing **irrefutable proof that my products come directly from Amazon.com**, my appeals keep getting rejected with **generic responses** stating that my invoices are not valid.
#### **How Can a Product Sold on Amazon.com Be Considered Inauthentic?**
- **If a product is listed and sold on Amazon.com, how can it possibly be inauthentic?**
- **Amazon is essentially saying that their own marketplace sells counterfeit products.** If that were true, wouldn't it mean Amazon itself is violating its anti-counterfeit policies?
- My products are **not sourced from third-party suppliers or unauthorized distributors**—they come **directly from Amazon's own marketplace**, which ensures authenticity.
- If Amazon questions the legitimacy of these products, shouldn’t they investigate the **actual sellers on Amazon.com** rather than penalizing dropshippers like me?
#### **This Is the Second Time This Has Happened to Me**
This is not the first time I have experienced such an issue. I have **already gone through the same suspension process before**, provided all necessary documents, and faced endless rejections. **At this point, it feels like Amazon is unwilling to review my case properly.**
#### **What Can Be Done? Seeking Advice from the Community**
- **Has anyone else faced a similar situation where Amazon continuously rejects invoices from Amazon.com purchases?**
- **Is there a way to escalate this issue beyond Seller Support and Account Health Teams?**
- **How can I get Amazon to actually review my documents instead of issuing auto-rejections?**
I am looking for any guidance on how to proceed because **Amazon is contradicting its own marketplace's legitimacy while refusing to acknowledge the evidence I have submitted.**
Any insights or suggestions would be greatly appreciated!
Thanks in advance,
**DERYA YETIM – DKYSTORE**
Amazon Rejecting All My Appeals – How Can a Product Sold on Amazon.com Be Inauthentic?
Hello Amazon Sellers,
@Connor_Amazon @Atlas_Amazon @Micah_Amazon @CR_Amazon
I am reaching out to seek advice and clarification regarding my ongoing account suspension issue. My seller account, **DKYSTORE**, was **suspended for alleged inauthenticity issues**, and despite providing extensive documentation proving my compliance, Amazon **continues to reject my appeals** without clear reasoning.
#### **Background of My Business Model (Dropshipping from Amazon.com to Amazon.ca)**
I run a **dropshipping business** where I source products **exclusively from Amazon.com** and fulfill orders for Amazon.ca customers. My workflow is as follows:
1. I list **only products that are already available for sale on Amazon.com**.
2. When an order is placed on Amazon.ca, I purchase the product from **Amazon.com** and send it to my **intermediary fulfillment center**.
3. The product is then **repackaged to comply with Amazon’s dropshipping policy** and shipped to the end customer.
**This means every item I sell originates directly from Amazon.com – a marketplace managed and verified by Amazon itself.**
#### **The Issue – Amazon Rejecting My Proof of Authenticity**
I have provided Amazon with **all requested documentation**, including:
- **Amazon.com invoices** proving my purchases.
- **Proof of payment** (credit card statements showing the transactions).
- **Proof of delivery** (tracking numbers confirming successful deliveries).
- **Warehouse agreement** proving that I use a legitimate fulfillment center.
- **Screenshots showing that I have never sold certain ASINs** that were flagged as inauthentic.
Despite providing **irrefutable proof that my products come directly from Amazon.com**, my appeals keep getting rejected with **generic responses** stating that my invoices are not valid.
#### **How Can a Product Sold on Amazon.com Be Considered Inauthentic?**
- **If a product is listed and sold on Amazon.com, how can it possibly be inauthentic?**
- **Amazon is essentially saying that their own marketplace sells counterfeit products.** If that were true, wouldn't it mean Amazon itself is violating its anti-counterfeit policies?
- My products are **not sourced from third-party suppliers or unauthorized distributors**—they come **directly from Amazon's own marketplace**, which ensures authenticity.
- If Amazon questions the legitimacy of these products, shouldn’t they investigate the **actual sellers on Amazon.com** rather than penalizing dropshippers like me?
#### **This Is the Second Time This Has Happened to Me**
This is not the first time I have experienced such an issue. I have **already gone through the same suspension process before**, provided all necessary documents, and faced endless rejections. **At this point, it feels like Amazon is unwilling to review my case properly.**
#### **What Can Be Done? Seeking Advice from the Community**
- **Has anyone else faced a similar situation where Amazon continuously rejects invoices from Amazon.com purchases?**
- **Is there a way to escalate this issue beyond Seller Support and Account Health Teams?**
- **How can I get Amazon to actually review my documents instead of issuing auto-rejections?**
I am looking for any guidance on how to proceed because **Amazon is contradicting its own marketplace's legitimacy while refusing to acknowledge the evidence I have submitted.**
Any insights or suggestions would be greatly appreciated!
Thanks in advance,
**DERYA YETIM – DKYSTORE**
0 resposta
Seller_OvL8C4BJWiuS9
1. You can't source from amazon to turn around and sell on Amazon.
2. Dropshipping is against policy (there are very specific rules to follow).
3. Amazon does not provide invoices, more like online receipts.
4. Inauthenticity complaints derive from the fact that you cannot provide legitimate invoices to prove supply chain. You would have to have the supplier's supplier information (which you wouldn't buying from other Amazon sellers).
5. Buying other seller's inventory does not prove authenticity. They may be fraudulently sourcing.
6. You will not be reinstated, any funds will not be released to you.
Seller_i6S8knzW6zU6Z
Hi @Seller_TDYTZMFYAJHsJ,
Building on what @Seller_OvL8C4BJWiuS9 has explained, here are the relevant Amazon policies that highlight why you're encountering these issues:
1.) According to Amazon's Drop Shipping Policy (https://sellercentral.amazon.com/help/hub/reference/G201808410), it's "strictly prohibited without exception" to:
- Purchase products from Amazon to ship to customers
- Use Amazon as your supplier
- Have products shipped directly from Amazon
2.) Additionally, the invoice requirements (https://sellercentral.amazon.com/help/hub/reference/GDQ9K277NYP6WNEW) specify that Amazon.com order confirmations are not considered valid supplier invoices for proving authenticity.
Kind regards, Michael
Seller_KdC91pZ3upczK
Dropshipping is NOT allowed on Amazon.
Seller_w9IxwsraRb9lc
There is a simple answer to this problem.
Go sell on Ebay.
Your entire business set up is against Amazon Policy.
Everything you are doing was guaranteed to you banned.
Seller_2iARDra8P5cEx
Authentic = properly sourced. Dropshipping is not properly sourced, you need proper invoices from the manufacturer or distributor, and with explicit brand authorization.
Seller_2gzO3lLOtwvGb
Don't we all wish that selling on Amazon was this simple?!?
Seller_R2dP7Hunjcdj0
Maybe that is allowed in Canada, but am fairly certain that it is absolutely forbidden in the U.S.A.
This is irrelevant. Sellers are not restricted to ONLY selling currently available products.
You just keep digging that hole deeper and deeper...
While this is still "Technically" allowed as the ONLY form of Drop-shipping on Amazon, but for the last few years Amazon has been actively removing Drop-Shippers from their Sellers, and requiring INVOICES from a recognized Authorized Wholesale Distributor or Manufacturer, NOT "Receipts".
Even Amazon receipts.
Again, irrelevant. A Seller is not required to source their inventory FROM Amazon, in fact, I am fairly certain it is strictly forbidden.
- **Amazon.com invoices** proving my purchases.
- **Proof of payment** (credit card statements showing the transactions).
- **Proof of delivery** (tracking numbers confirming successful deliveries).
You do NOT receive an "Invoice" from Amazon, you receive a Receipt. This is NOT a "Valid" form of Documentation.
The problem you are experiencing is that you have broken the chain of custody as far as the Warranty is involved.
Once the law was passed that the online Selling platform IS legally responsible for damages created by products sold on their platform, Amazon REALLY tightened things down so as to limit their liability.
Actually, your product ARE sourced from a 3rd Party, Amazon itself, and Amazon is telling you that what you are doing is UNAUTHORIZED.
As the quote says: "Those who do NOT learn from the mistakes of the past are destined to repeat them".
Since you (somehow) were able to survive your FIRST Suspension for these actions, it is HIGHLY unlikely that Amazon is going to give you a THIRD chance.
I believe you are probably DONE here.
Additionally, WHY would a Canadian Buyer purchase from YOU when they can simply purchase directly from Amazon? To me, your business model is flawed at it's core.
I just did it.
I believe your ONLY path forward would involve hiring one of those attorneys who claim to specialize in reinstating Suspended Amazon Accounts. It WILL be expensive, you WILL have to pay the retainer up-front, and there is NO guarantee of success.
Perhaps consider buying from Amazon and Selling on a DIFFERENT platform.
Good Luck!
Seller_RClwXXLQjUdPk
This couldn't be a truer statement.
Seller_s7F7fMBDtix0d
There are MANY inauthentic items sold on Amazon by third parties every day of the week. And I suppose it is even possible that Amazon itself has sometimes been fooled and sold inauthentic items sent to them by a rouge distributor. Amazon require receipts from authorized (and approved by them) distributors or from manufacturers and no one else. That is their policy. It is their playground and you have to follow their rules whether fair or not.
Seller_8ESHZD3bXlVUv
There is probably something intangible included with your listed products that you cannot pass on to your buyers, like a warranty that is limited to the original purchaser. I turn down warranty claims regularly because Canadian buyers didn't buy from me (we do not wholesale or have resellers anywhere, how do I know when they bought their item or from whom?). I apologize and always tell them to report it to the marketplace. I'm sure some do. Perhaps an angry customer reported you for a similar reason?
While your business model is generally frowned on but not technically against Amazon policy (there are loopholes and gray areas I think you may be taking advantage of), just because you CAN do it, doesn't mean you SHOULD, nor that it is without any risks. It sounds like you've chosen a hard path to follow on Amazon with this particular business model and I wish you well in your appeals, but I doubt they'll be fruitful.
