Return Approved within 30 days, buyer didn't return until 99 days later
What would you do in this situation?
A buyer requested a return as defective the same day it was delivered. No problem, return was automatically approved by Amazon. Now 99 days later we receive it. She dropped it off at UPS last Wednesday and it was delivered Friday. The return was automatically closed by Amazon many days ago (no refund)
She used the UPS label provided by Amazon when she requested the return despite the label clearly saying it must be sent by a certain date.
We don't normally issue refunds that are out of policy especially to people who say it's defective when it's clearly not. There is no issue with the device. Although it was opened and an accessory was removed.
Since the return was closed by Amazon will they still automatically issue a refund? I don't think so but i'm not sure. Thanks!
Return Approved within 30 days, buyer didn't return until 99 days later
What would you do in this situation?
A buyer requested a return as defective the same day it was delivered. No problem, return was automatically approved by Amazon. Now 99 days later we receive it. She dropped it off at UPS last Wednesday and it was delivered Friday. The return was automatically closed by Amazon many days ago (no refund)
She used the UPS label provided by Amazon when she requested the return despite the label clearly saying it must be sent by a certain date.
We don't normally issue refunds that are out of policy especially to people who say it's defective when it's clearly not. There is no issue with the device. Although it was opened and an accessory was removed.
Since the return was closed by Amazon will they still automatically issue a refund? I don't think so but i'm not sure. Thanks!
0 resposta
Danny_Amazon
Hi there @Seller_6kA72QW99fki9- thanks for the post! Understanding this is requesting insight from other sellers on how they handle similar situations, I do hope my commenting will bring some further traction to this post.
As per our Guidelines for charging restocking fees, sellers can charge a restocking fee of up to 20% if the buyer returns an item in the original condition outside of the return window. This may be the best path forward as a buyer may be able to submit an A-to-z claim if not fully satisfied with an order experience. You can read more on this in our page on Managing seller fulfilled returns, and our Returns policy.
