Video call verification
Hello, I need some information, my Amazon account has been deactivated, and they are asking me to do a verification via video call, I would like to know what this video call is like, because I don't understand English very well, and when will I set the date to make a video call, there is no language option. Will I have any difficulties during the video call because I don't understand 100% English?
I wanted to know what it's like, so I can prepare for this video call
Video call verification
Hello, I need some information, my Amazon account has been deactivated, and they are asking me to do a verification via video call, I would like to know what this video call is like, because I don't understand English very well, and when will I set the date to make a video call, there is no language option. Will I have any difficulties during the video call because I don't understand 100% English?
I wanted to know what it's like, so I can prepare for this video call
8 respostas
Roxy_Amazon
Hello @Seller_6Q4CCJG4YglHS,
Thank you for reaching out about the video call verification for your Amazon account. I understand this can be a confusing process, especially if English is not your primary language.
You should receive an email from Amazon prior to the scheduled video call. This email will provide you with all the information and documents you will need to have ready for the call. I recommend thoroughly reviewing the email and preparing accordingly.
Regarding your language preference, what is your primary language? I can check if the video calls can be conducted in your language of preference. This is a very important step to reactivate your Amazon account, so it is crucial that you understand 100% of what is being communicated during the call.
If there are any parts you do not fully understand, please do not hesitate to ask for clarification.
Please let me know your primary language, and I'll look into whether Amazon offers video call support in that language.
Best regards,
-Roxy
