Amazon will not update charge method
Amazon will not allow for us to update our charge method. We have a new card and when we updated it, we are stuck in an endless loop. We have tried multiple cases, with no actual answer. We keep getting the same loop over and over the is synonymous with Amazon support. We have open orders, messages and other time pressing matters that need attending yet Amazon will not update our account.
Case ID: 16950397271
Case ID: 16949796471
I have others but this is seriously the most frustrating aspect of selling on Amazon. The most simple, basic task gets drawn out for no reason at all. Any mods out there, please help! We are at a total loss for what to do!
Amazon will not update charge method
Amazon will not allow for us to update our charge method. We have a new card and when we updated it, we are stuck in an endless loop. We have tried multiple cases, with no actual answer. We keep getting the same loop over and over the is synonymous with Amazon support. We have open orders, messages and other time pressing matters that need attending yet Amazon will not update our account.
Case ID: 16950397271
Case ID: 16949796471
I have others but this is seriously the most frustrating aspect of selling on Amazon. The most simple, basic task gets drawn out for no reason at all. Any mods out there, please help! We are at a total loss for what to do!
9 respostas
Seller_nRFmxiQg4EGrw
Try updating it first on the Buyer side of your account; then wait a while (1-2 hours), and on the Seller side, it should be on the list to choose from. This seems to work better than just adding it on the seller side.
Seller_nRFmxiQg4EGrw
Agreed. I felt lucky that mine hit on Dec 31 after I had processed all orders; so I knew that I would have at least 36 hours before I needed to ship anything. Had I not checked in that night, and waited, I would have likely been late on shipping some things, and of course, Amazon would blame me for their delays.
Seller_njacXehV09E2y
For me, deleting the card info that is stuck and and adding it again worked, after struggling with this same issue.
Nano_Amazon
Hello @Seller_dyZ2OfRR393IL
Thanks for reaching out to Amazon Forums. I can see that your charge method issue has been resolved.
If you experience any further issues, feel free to let us know.
Kind regards,
Nano
