Drop Shipping Violation
Hi @Nikki_Amazon@Steve_Amazon
My account deactivated yesterday and first appeal rejected with
We received your submission but do not have enough information to transfer funds to you and reactivate your seller-fulfilled offers at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy and Seller Code of Conduct.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
What happens if I do not send a sufficient explanation?
If we can confirm that you have not violated the Drop Shipping policy, the review period will end and we will reactivate your seller-fulfilled orders and automatically release funds for disbursement. If we do not find sufficient evidence confirming your fulfillment methods during this period, further action may be taken and your entire Amazon account may be permanently deactivated. You will receive an email following the review to let you know what action has been taken.
Any body know which types of evidence required and POA
Thanks
Drop Shipping Violation
Hi @Nikki_Amazon@Steve_Amazon
My account deactivated yesterday and first appeal rejected with
We received your submission but do not have enough information to transfer funds to you and reactivate your seller-fulfilled offers at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy and Seller Code of Conduct.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
What happens if I do not send a sufficient explanation?
If we can confirm that you have not violated the Drop Shipping policy, the review period will end and we will reactivate your seller-fulfilled orders and automatically release funds for disbursement. If we do not find sufficient evidence confirming your fulfillment methods during this period, further action may be taken and your entire Amazon account may be permanently deactivated. You will receive an email following the review to let you know what action has been taken.
Any body know which types of evidence required and POA
Thanks
0 resposta
Seller_nRFmxiQg4EGrw
Good evidence would include things like invoices showing that you purchased your items BEFORE they were sold, and tracking information showing that they were all shipped from your address/zip code.
Depending on the specifics of the violation (which Amazon will not spell out in advance), that may not be enough.
Levi_Dylan_Amazon
Hello @Seller_D2hJEZsEzPgJG,
Thank you for posting on the seller forums.
Any body know which types of evidence required and POA
I see that your account has been deactivated for drop shipping concerns along with a violation of the code of conduct and you would like some guidance on what is required for an appeal.
First, could you please share the original deactivation performance notification here in this thread, so we can take a look? This will allow me to understand the exact type of deactivation and what is required for the appeal or dispute. If you have any associated case ID's, please share them here so I can review the details.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_D2hJEZsEzPgJG
Hi @Levi_Dylan_Amazon,
Here Original deactivation performance notification,
Your Amazon.com seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Business Solutions Agreement. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
For more information, please review the "Funds disbursement eligibility policy":
https://sellercentral.amazon.com/help/hub/reference/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because it appears you altered your shipping rate during checkout to result in a higher rate than you originally advertised to the customer. Customers may rely on advertised shipping rates when making purchasing decisions, and altering the rate while a customer checks out is a violation of our "Seller Policies and Seller Code of Conduct." All sellers are expected to adhere to the Amazon Services Business Solutions Agreement and Seller Code of Conduct when listing products on Amazon.
The Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/external/G1791) and the Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/external/G1801) requires that sellers act fairly and honestly on Amazon to ensure a safe buying and selling experience. Amongst other requirements, the Code of Conduct states that all sellers must:
-- Provide accurate information to Amazon and our customers at all times.
-- Act fairly and not misuse Amazon features or services.
How do I reactivate my account?
If you believe there has been an error, submit an explanation by clicking the "Submit appeal" button on your Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include evidence or examples that demonstrate your account complies with our terms and conditions or policies and demonstrate that you have not altered your shipping rate during checkout.
