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Seller_z3FUzimXKJQGp

All of my Funds are in Account Level Reserve for 2 Months

Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Micah_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon

All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support for times, but there has been no resolution. I opened case ID 14781588231 but only transferred, and there is no response from amazon yet.

Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. Please resolve my issue at the earliest.

123 visualizações
8 respostas
Configuração da conta
Tags:Faturamento, Pagamentos, Transações
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Seller_z3FUzimXKJQGp

All of my Funds are in Account Level Reserve for 2 Months

Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Micah_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon

All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support for times, but there has been no resolution. I opened case ID 14781588231 but only transferred, and there is no response from amazon yet.

Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. Please resolve my issue at the earliest.

Configuração da conta
Tags:Faturamento, Pagamentos, Transações
00
123 visualizações
8 respostas
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0 resposta
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

Steve from Amazon here, thank you for reaching out. I see in case 14853048551 that the payment has failed due to an invalid deposit method. I see that a deposit method has been added and is verified, a fund hold is in place for 3 days from the bank account change.

You should receive funds in the next settlement period as long as it does not fall during this hold period. If you do run into issues with the next disbursement please let me know here.

Thanks,

Steve

20
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I am following up to advise that case 14963176171 has been created and further guidance provided. A video verification call must be completed to resolve this issue. Please follow the link in this case to schedule the call.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_z3FUzimXKJQGp

All of my Funds are in Account Level Reserve for 2 Months

Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Micah_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon

All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support for times, but there has been no resolution. I opened case ID 14781588231 but only transferred, and there is no response from amazon yet.

Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. Please resolve my issue at the earliest.

123 visualizações
8 respostas
Configuração da conta
Tags:Faturamento, Pagamentos, Transações
00
Responder
user profile
Seller_z3FUzimXKJQGp

All of my Funds are in Account Level Reserve for 2 Months

Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Micah_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon

All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support for times, but there has been no resolution. I opened case ID 14781588231 but only transferred, and there is no response from amazon yet.

Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. Please resolve my issue at the earliest.

Configuração da conta
Tags:Faturamento, Pagamentos, Transações
00
123 visualizações
8 respostas
Responder
user profile

All of my Funds are in Account Level Reserve for 2 Months

de Seller_z3FUzimXKJQGp

Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon@Bryce_Amazon@Sandy_Amazon@Micah_Amazon@Yvett_Amzn@Jadore_Amazon@Cooper_Amazon@Michelle_Amazon

All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support for times, but there has been no resolution. I opened case ID 14781588231 but only transferred, and there is no response from amazon yet.

Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. Please resolve my issue at the earliest.

Configuração da conta
Tags:Faturamento, Pagamentos, Transações
00
123 visualizações
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user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

Steve from Amazon here, thank you for reaching out. I see in case 14853048551 that the payment has failed due to an invalid deposit method. I see that a deposit method has been added and is verified, a fund hold is in place for 3 days from the bank account change.

You should receive funds in the next settlement period as long as it does not fall during this hold period. If you do run into issues with the next disbursement please let me know here.

Thanks,

Steve

20
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I am following up to advise that case 14963176171 has been created and further guidance provided. A video verification call must be completed to resolve this issue. Please follow the link in this case to schedule the call.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

Steve from Amazon here, thank you for reaching out. I see in case 14853048551 that the payment has failed due to an invalid deposit method. I see that a deposit method has been added and is verified, a fund hold is in place for 3 days from the bank account change.

You should receive funds in the next settlement period as long as it does not fall during this hold period. If you do run into issues with the next disbursement please let me know here.

Thanks,

Steve

20
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

Steve from Amazon here, thank you for reaching out. I see in case 14853048551 that the payment has failed due to an invalid deposit method. I see that a deposit method has been added and is verified, a fund hold is in place for 3 days from the bank account change.

You should receive funds in the next settlement period as long as it does not fall during this hold period. If you do run into issues with the next disbursement please let me know here.

Thanks,

Steve

20
Responder
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
Responder
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I am following up to advise that case 14963176171 has been created and further guidance provided. A video verification call must be completed to resolve this issue. Please follow the link in this case to schedule the call.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
user profile
Steve_Amazon
Em resposta à postagem de: Seller_z3FUzimXKJQGp

Hi @Seller_z3FUzimXKJQGp,

I am following up to advise that case 14963176171 has been created and further guidance provided. A video verification call must be completed to resolve this issue. Please follow the link in this case to schedule the call.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
Responder
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