I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
93 respostas
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_wHVbp1jErc0Um
Hello ______,
You have been found to be related to an account beginning with Raduenz Studios.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&modul0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&module)
You can view your account performance (https://sellercentral.amazon.com/performa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.com
Seller_wHVbp1jErc0Um
Like this? How am I suppose to contact them when originally I had a change of address and wanted to change the brand name. I signed up for different regions like Germany, UK when I originally signed up but now Amazon is asking me to fix my suspension in a region other than the US. I've updated my address on the US and submitted proof (Utility Bill) but for whatever reason, they won't accept it. Thanks for your help
Seller_kIukTwdhvntAp
You are going to need some help from the MODS. Related account issues are hard (almost impossible sometimes.)
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Amazon will match your internet information to every account on the site. They are probably better at it than the CIA and NSA combined for rooting out related accounts that way.
And, this was released a while back with very little fanfare -- AMAZON STATEMENT (FINALLY) – read it carefully ---
https://sellercentral.amazon.com/seller-forums/discussions/t/dc2c4cdf-30bc-48f3-b878-2c1993aa8506
Additional information courtesy of a post by @stevie_amazon on this thread -
https://sellercentral.amazon.com/seller-forums/discussions/t/a1302298-48e2-45c8-8203-f42385392573?postId=cf17c713-18a0-4281-89ec-54852a901279
“take the following into consideration as well:
• Have you ever shared your payment method with anyone who might have an account?
• Have you ever assisted anyone else with their account, whether it be operating the account or setting the account up?
• Have you used any service providers for things such as marketing, logistics, or fulfillment?
• Is there any information on your selling account that you do not recognize as yours?“
Seller_wHVbp1jErc0Um
I made a new support case and here is the number:
Case ID: 15658302431
Is there a way to tag a mod?
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Tatiana_Amazon
@Jaijai_AMZ_136
@Roberto_Amazon
BUT, it’s going into a weekend and all the MODS are off partying 😁😁 so it may be a day or two to hear back!
Seller_wHVbp1jErc0Um
Neverlast, Thank you so much for your help! I really mean it, thank you so so much!
Seller_OvL8C4BJWiuS9
There is no number to call, do as NEVERLAST suggested.
Seller_t8zInoQx6UZDS
Sorry, but Seller Support is a joke! They are reading from a script! You can find all of their responses on the help page WORD FOR WORD! If you have any questions or concerns outside of what they can find in their script they will rush you off of the phone . I’ve been dealing with a similar issue for MONTHS now!! I’ve been patient, I’ve been nice but I’m waaay past that now! My family is literally suffering because of something that should be an easy fix!
I pray both our situations get resolved here. No one deserves to endure this much added stress simply trying to provide for their families. It’s already hard enough just figuring out which products to sell…
You’d think that a company as big as Amazon would provide their sellers with more diligent support.
LeviDylan_Amazon
Hello @Seller_wHVbp1jErc0Um,
Thank you for posting here on the Forums.
From the notification you shared, I see that your account has been deactivated for a violation of the multiple accounts policy and you would like some guidance on how to get this resolved.
I have reviewed the case log you provided and reached out to the appropriate teams about your situation. Your US account is deactivated due to your Sweden and United Kingdom stores that are deactivated for seller identity verification concerns.
To address this, you must login to those stores and provide ONE of the following documents (from those stores, not your US store) that match your information and business address listed in your seller central.
--a utility bill dated in the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
OR
--a business license
To ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Once the UK and Sweden stores have been reactivated, I suggest to appeal in your US account explaining they are reactivated so your US store can be eligible for reinstatement.
I hope you have found this helpful. If you have any additional question, please respond here so we can guide you further. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Roxy_Amazon
Hello!
No. opening another account is not advisable. If you do so, it's highly likely that the new account will be linked to your old account and may be deactivated in the future. Our goal is to ensure all international accounts are in good standing before proceeding with their closure.
Regarding your case, I'm still awaiting an update. In the meantime, could you please confirm whether you were able to add the deposit payment to your UK account? This information will help us move forward with resolving your situation.
Thank you so much for your patience, @Seller_wHVbp1jErc0Um!
Best,
-Roxy
