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Seller_6qmYRgl6UNxSd

HELP! Amazon requested Video Interview - link does not work.

Hi Amazon

Case ID: 16590406431

I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."

I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.

I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.

Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?

Thank you,

Would love to hear back from a community manager.

50 visualizações
11 respostas
Estado da conta
Tags:Desativado
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user profile
Seller_6qmYRgl6UNxSd

HELP! Amazon requested Video Interview - link does not work.

Hi Amazon

Case ID: 16590406431

I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."

I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.

I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.

Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?

Thank you,

Would love to hear back from a community manager.

Estado da conta
Tags:Desativado
10
50 visualizações
11 respostas
Responder
11 respostas
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi Amazon Support,

can you take a look into why I am getting a video interview link error,

I have created a case ID: 16590406431

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

10
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

Thank you for reaching out and providing the Case ID. With this information and the help from an internal team, I am able to research in greater detail.

I understand your frustration and confusion concerning your Performance Notification and the link that is not working.

I have requested a 2nd look into the original internal ticket that was opened on 11/4/2024. I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.

I hope this is resolved quickly for you. If you do receive a working link, please let me know.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi @April_Amazon

I reached out to an Amazon Health Support on the case because I have not received any email or notification on getting the video interview link to work from the internal team, since it past the 5 business days.

From the response that I got from them, did I get rejected on the video interview that I was invited to?

Thanks

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Is there an alternative method or different link that someone from Amazon could send me to do the video conference?

Thank you

10
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

Ver post

I can see how this is very confusing and causing you frustration. I do truly want to help you and confirm your next steps.

I believe the person you spoke to yesterday has emailed that internal team for an update. I did confirm he has emailed that team and is waiting for an update.

If I hear from him with additional information, I will reach out to you. If you hear first, please do let me know.

I look forward to your response. Thank you for reaching out on the Forums.

To prepare for an interview: Follow the Performance Notification for the required documents.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

I have received another performance notification, today November 12th, 2024.

Same email as November 11, November 4, October 31, 2024.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Tried 3 to 4 browsers, same error. Cleared cache.

Every time I reach out to Amazon Seller Support, they reach out to the internal team with the same answer.

Can you check if my account is activated for a video interview? The error is always the same, the link is always the same.

I've submitted multiple screenshots of the error on multiple occasions with timestamp as suggested by Amazon Seller Support.

I have all the documents ready, but if I cannot arrange or submit the documents, I'm stuck in this forever loop.

What else can I do?

Thank you

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

I can only imagine how challenging and disheartening this experience has been for you. It's completely understandable to feel frustrated and confused when facing such complex issues.

With help from an internal team, I have researched what is happening. I believe the reason for some of the confusion, is due to having two separate processes happening at the same time. Within those 2 processes there are many different requests and appeals happening.

First would be all the appeals and communication concerning the supply chain review for Authenticity and all the different ASIN's being reviewed. This is ongoing and some information has been accepted and some has not. There are issues with some of the invoices and I see you continue to appeal, attempting resolution. You were notified back on August 29, 2024 concerning a specific ASIN. From what I can tell, this original ASIN issue is still outstanding.

Second is the FBA appeals, where some inventory is being released and some inventory is still under review due also to authenticity concerns. You received a Performance Notification on November 12, 2024 titled: Important Email: FBA Inventory to be disposed of in next 15 days. Your appeals concerning this Notification are guided to a different team.

Both these teams have the ability to request In Person Interviews. This can be confusing at times. For example, if FBA accepts an appeal for the return of your inventory, that will not necessarily reactivate your account. These two teams have different requirements for different results.

What I can confirm is:

  1. You were not able to access the link provided in the November 12, 2024 Performance Notification.
  2. You reached out with a phone call for support.
  3. At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
  4. This has been under review since that time.

My guidance for you is to continue with any outstanding or unresolved Authenticity appeals. Review all the Performance Notifications and follow up on any required information not yet resolved.

Also keep working with FBA for all outstanding issues that team is responsible for.

As soon as I hear anything, I will reach back out. Please let me know if you receive more information also.

For you to review: Invoice requirements for appealing a policy violation and Product Quality and Authenticity Policy compliance

I know this is a lot of information. I truly hope you are able to provided the required documents for any future appeal.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Thank you for getting back to me.

My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.

Again, I have tried over multiple devices with multiple browsers, cleared cache and cookies (edge, chrome, Firefox) everyday, here are the other case IDs created from calls to Amazon Health Specialist (16651959671, 16645523611, 16590406431) not able to access the link.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Can you check if my account is activated for this video verification with Amazon?

What other methods can I use to get this video verification completed, if the link provided is always the same?

As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.

Thank you

Jeffrey

img
00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

@April_Amazon Corrected dates for notification performance at October 31, November 4, November 11, November 12.

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd
As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.
Ver post

This is good new. Please be prepared. Review the Performance Notification for details and information you will need to provide.

user profile
Seller_6qmYRgl6UNxSd
My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.
Ver post

I do hear you, and genuinely understand this situation is both frustrating and confusing.

user profile
April_Amazon
At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
Ver post

The internal team has informed us that you passed an in-person interview and reinstated your account a year ago. So, the new request for an interview was sent in error.

Your current deactivation is due to inauthentic concerns. Please see the Performance Notification from August 29, 2024 titled :Your Amazon.com seller account has been deactivated.

It seems your last account appeal was from October 22/2024. When appealing, remember, each appeal is reviewed by a live person. The only things they review are what you included in that submission. Each appeal should include ALL documentation you have to prove Authenticity. Basically, you must prove you had approval from the Brand to list and sell the item. If you are dealing with a Supplier, this is why supply chain invoices are sometimes required. A Letter of Authorization could also be accepted. - Specific Clauses to be kept in mind while obtaining a LOA are in the help document.

For your FBA interview, please review carefully the Performance Notification from November 20, 2024 titled: Your FBA Inventory. Make sure you correctly identify the time of the interview in your time zone, as the appointment time is confirmed in China Standard Time. I wish you complete success for this interview. Just make sure you are prepared with all the documentation.

I truly hope you are successful with your account appeals as well as your FBA interview.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_6qmYRgl6UNxSd

HELP! Amazon requested Video Interview - link does not work.

Hi Amazon

Case ID: 16590406431

I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."

I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.

I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.

Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?

Thank you,

Would love to hear back from a community manager.

50 visualizações
11 respostas
Estado da conta
Tags:Desativado
10
Responder
user profile
Seller_6qmYRgl6UNxSd

HELP! Amazon requested Video Interview - link does not work.

Hi Amazon

Case ID: 16590406431

I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."

I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.

I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.

Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?

Thank you,

Would love to hear back from a community manager.

Estado da conta
Tags:Desativado
10
50 visualizações
11 respostas
Responder
user profile

HELP! Amazon requested Video Interview - link does not work.

de Seller_6qmYRgl6UNxSd

Hi Amazon

Case ID: 16590406431

I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."

I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.

I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.

Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?

Thank you,

Would love to hear back from a community manager.

Estado da conta
Tags:Desativado
10
50 visualizações
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Responder
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user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi Amazon Support,

can you take a look into why I am getting a video interview link error,

I have created a case ID: 16590406431

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

10
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

Thank you for reaching out and providing the Case ID. With this information and the help from an internal team, I am able to research in greater detail.

I understand your frustration and confusion concerning your Performance Notification and the link that is not working.

I have requested a 2nd look into the original internal ticket that was opened on 11/4/2024. I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.

I hope this is resolved quickly for you. If you do receive a working link, please let me know.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi @April_Amazon

I reached out to an Amazon Health Support on the case because I have not received any email or notification on getting the video interview link to work from the internal team, since it past the 5 business days.

From the response that I got from them, did I get rejected on the video interview that I was invited to?

Thanks

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Is there an alternative method or different link that someone from Amazon could send me to do the video conference?

Thank you

10
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

Ver post

I can see how this is very confusing and causing you frustration. I do truly want to help you and confirm your next steps.

I believe the person you spoke to yesterday has emailed that internal team for an update. I did confirm he has emailed that team and is waiting for an update.

If I hear from him with additional information, I will reach out to you. If you hear first, please do let me know.

I look forward to your response. Thank you for reaching out on the Forums.

To prepare for an interview: Follow the Performance Notification for the required documents.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

I have received another performance notification, today November 12th, 2024.

Same email as November 11, November 4, October 31, 2024.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Tried 3 to 4 browsers, same error. Cleared cache.

Every time I reach out to Amazon Seller Support, they reach out to the internal team with the same answer.

Can you check if my account is activated for a video interview? The error is always the same, the link is always the same.

I've submitted multiple screenshots of the error on multiple occasions with timestamp as suggested by Amazon Seller Support.

I have all the documents ready, but if I cannot arrange or submit the documents, I'm stuck in this forever loop.

What else can I do?

Thank you

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

I can only imagine how challenging and disheartening this experience has been for you. It's completely understandable to feel frustrated and confused when facing such complex issues.

With help from an internal team, I have researched what is happening. I believe the reason for some of the confusion, is due to having two separate processes happening at the same time. Within those 2 processes there are many different requests and appeals happening.

First would be all the appeals and communication concerning the supply chain review for Authenticity and all the different ASIN's being reviewed. This is ongoing and some information has been accepted and some has not. There are issues with some of the invoices and I see you continue to appeal, attempting resolution. You were notified back on August 29, 2024 concerning a specific ASIN. From what I can tell, this original ASIN issue is still outstanding.

Second is the FBA appeals, where some inventory is being released and some inventory is still under review due also to authenticity concerns. You received a Performance Notification on November 12, 2024 titled: Important Email: FBA Inventory to be disposed of in next 15 days. Your appeals concerning this Notification are guided to a different team.

Both these teams have the ability to request In Person Interviews. This can be confusing at times. For example, if FBA accepts an appeal for the return of your inventory, that will not necessarily reactivate your account. These two teams have different requirements for different results.

What I can confirm is:

  1. You were not able to access the link provided in the November 12, 2024 Performance Notification.
  2. You reached out with a phone call for support.
  3. At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
  4. This has been under review since that time.

My guidance for you is to continue with any outstanding or unresolved Authenticity appeals. Review all the Performance Notifications and follow up on any required information not yet resolved.

Also keep working with FBA for all outstanding issues that team is responsible for.

As soon as I hear anything, I will reach back out. Please let me know if you receive more information also.

For you to review: Invoice requirements for appealing a policy violation and Product Quality and Authenticity Policy compliance

I know this is a lot of information. I truly hope you are able to provided the required documents for any future appeal.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Thank you for getting back to me.

My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.

Again, I have tried over multiple devices with multiple browsers, cleared cache and cookies (edge, chrome, Firefox) everyday, here are the other case IDs created from calls to Amazon Health Specialist (16651959671, 16645523611, 16590406431) not able to access the link.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Can you check if my account is activated for this video verification with Amazon?

What other methods can I use to get this video verification completed, if the link provided is always the same?

As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.

Thank you

Jeffrey

img
00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

@April_Amazon Corrected dates for notification performance at October 31, November 4, November 11, November 12.

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd
As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.
Ver post

This is good new. Please be prepared. Review the Performance Notification for details and information you will need to provide.

user profile
Seller_6qmYRgl6UNxSd
My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.
Ver post

I do hear you, and genuinely understand this situation is both frustrating and confusing.

user profile
April_Amazon
At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
Ver post

The internal team has informed us that you passed an in-person interview and reinstated your account a year ago. So, the new request for an interview was sent in error.

Your current deactivation is due to inauthentic concerns. Please see the Performance Notification from August 29, 2024 titled :Your Amazon.com seller account has been deactivated.

It seems your last account appeal was from October 22/2024. When appealing, remember, each appeal is reviewed by a live person. The only things they review are what you included in that submission. Each appeal should include ALL documentation you have to prove Authenticity. Basically, you must prove you had approval from the Brand to list and sell the item. If you are dealing with a Supplier, this is why supply chain invoices are sometimes required. A Letter of Authorization could also be accepted. - Specific Clauses to be kept in mind while obtaining a LOA are in the help document.

For your FBA interview, please review carefully the Performance Notification from November 20, 2024 titled: Your FBA Inventory. Make sure you correctly identify the time of the interview in your time zone, as the appointment time is confirmed in China Standard Time. I wish you complete success for this interview. Just make sure you are prepared with all the documentation.

I truly hope you are successful with your account appeals as well as your FBA interview.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi Amazon Support,

can you take a look into why I am getting a video interview link error,

I have created a case ID: 16590406431

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

10
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi Amazon Support,

can you take a look into why I am getting a video interview link error,

I have created a case ID: 16590406431

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

10
Responder
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

Thank you for reaching out and providing the Case ID. With this information and the help from an internal team, I am able to research in greater detail.

I understand your frustration and confusion concerning your Performance Notification and the link that is not working.

I have requested a 2nd look into the original internal ticket that was opened on 11/4/2024. I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.

I hope this is resolved quickly for you. If you do receive a working link, please let me know.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
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April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

Thank you for reaching out and providing the Case ID. With this information and the help from an internal team, I am able to research in greater detail.

I understand your frustration and confusion concerning your Performance Notification and the link that is not working.

I have requested a 2nd look into the original internal ticket that was opened on 11/4/2024. I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.

I hope this is resolved quickly for you. If you do receive a working link, please let me know.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

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Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi @April_Amazon

I reached out to an Amazon Health Support on the case because I have not received any email or notification on getting the video interview link to work from the internal team, since it past the 5 business days.

From the response that I got from them, did I get rejected on the video interview that I was invited to?

Thanks

00
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Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hi @April_Amazon

I reached out to an Amazon Health Support on the case because I have not received any email or notification on getting the video interview link to work from the internal team, since it past the 5 business days.

From the response that I got from them, did I get rejected on the video interview that I was invited to?

Thanks

00
Responder
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Is there an alternative method or different link that someone from Amazon could send me to do the video conference?

Thank you

10
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Is there an alternative method or different link that someone from Amazon could send me to do the video conference?

Thank you

10
Responder
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

Ver post

I can see how this is very confusing and causing you frustration. I do truly want to help you and confirm your next steps.

I believe the person you spoke to yesterday has emailed that internal team for an update. I did confirm he has emailed that team and is waiting for an update.

If I hear from him with additional information, I will reach out to you. If you hear first, please do let me know.

I look forward to your response. Thank you for reaching out on the Forums.

To prepare for an interview: Follow the Performance Notification for the required documents.

April

00
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April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd

Today, November 11th, I received the same video conference invitation link as I did October 31st, and November 6th.

I've tried multiple browsers again, edge, Firefox, chrome. Clear cache and different devices. Still same error.

Ver post

I can see how this is very confusing and causing you frustration. I do truly want to help you and confirm your next steps.

I believe the person you spoke to yesterday has emailed that internal team for an update. I did confirm he has emailed that team and is waiting for an update.

If I hear from him with additional information, I will reach out to you. If you hear first, please do let me know.

I look forward to your response. Thank you for reaching out on the Forums.

To prepare for an interview: Follow the Performance Notification for the required documents.

April

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user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

I have received another performance notification, today November 12th, 2024.

Same email as November 11, November 4, October 31, 2024.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Tried 3 to 4 browsers, same error. Cleared cache.

Every time I reach out to Amazon Seller Support, they reach out to the internal team with the same answer.

Can you check if my account is activated for a video interview? The error is always the same, the link is always the same.

I've submitted multiple screenshots of the error on multiple occasions with timestamp as suggested by Amazon Seller Support.

I have all the documents ready, but if I cannot arrange or submit the documents, I'm stuck in this forever loop.

What else can I do?

Thank you

00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

I have received another performance notification, today November 12th, 2024.

Same email as November 11, November 4, October 31, 2024.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Tried 3 to 4 browsers, same error. Cleared cache.

Every time I reach out to Amazon Seller Support, they reach out to the internal team with the same answer.

Can you check if my account is activated for a video interview? The error is always the same, the link is always the same.

I've submitted multiple screenshots of the error on multiple occasions with timestamp as suggested by Amazon Seller Support.

I have all the documents ready, but if I cannot arrange or submit the documents, I'm stuck in this forever loop.

What else can I do?

Thank you

00
Responder
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

I can only imagine how challenging and disheartening this experience has been for you. It's completely understandable to feel frustrated and confused when facing such complex issues.

With help from an internal team, I have researched what is happening. I believe the reason for some of the confusion, is due to having two separate processes happening at the same time. Within those 2 processes there are many different requests and appeals happening.

First would be all the appeals and communication concerning the supply chain review for Authenticity and all the different ASIN's being reviewed. This is ongoing and some information has been accepted and some has not. There are issues with some of the invoices and I see you continue to appeal, attempting resolution. You were notified back on August 29, 2024 concerning a specific ASIN. From what I can tell, this original ASIN issue is still outstanding.

Second is the FBA appeals, where some inventory is being released and some inventory is still under review due also to authenticity concerns. You received a Performance Notification on November 12, 2024 titled: Important Email: FBA Inventory to be disposed of in next 15 days. Your appeals concerning this Notification are guided to a different team.

Both these teams have the ability to request In Person Interviews. This can be confusing at times. For example, if FBA accepts an appeal for the return of your inventory, that will not necessarily reactivate your account. These two teams have different requirements for different results.

What I can confirm is:

  1. You were not able to access the link provided in the November 12, 2024 Performance Notification.
  2. You reached out with a phone call for support.
  3. At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
  4. This has been under review since that time.

My guidance for you is to continue with any outstanding or unresolved Authenticity appeals. Review all the Performance Notifications and follow up on any required information not yet resolved.

Also keep working with FBA for all outstanding issues that team is responsible for.

As soon as I hear anything, I will reach back out. Please let me know if you receive more information also.

For you to review: Invoice requirements for appealing a policy violation and Product Quality and Authenticity Policy compliance

I know this is a lot of information. I truly hope you are able to provided the required documents for any future appeal.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

I can only imagine how challenging and disheartening this experience has been for you. It's completely understandable to feel frustrated and confused when facing such complex issues.

With help from an internal team, I have researched what is happening. I believe the reason for some of the confusion, is due to having two separate processes happening at the same time. Within those 2 processes there are many different requests and appeals happening.

First would be all the appeals and communication concerning the supply chain review for Authenticity and all the different ASIN's being reviewed. This is ongoing and some information has been accepted and some has not. There are issues with some of the invoices and I see you continue to appeal, attempting resolution. You were notified back on August 29, 2024 concerning a specific ASIN. From what I can tell, this original ASIN issue is still outstanding.

Second is the FBA appeals, where some inventory is being released and some inventory is still under review due also to authenticity concerns. You received a Performance Notification on November 12, 2024 titled: Important Email: FBA Inventory to be disposed of in next 15 days. Your appeals concerning this Notification are guided to a different team.

Both these teams have the ability to request In Person Interviews. This can be confusing at times. For example, if FBA accepts an appeal for the return of your inventory, that will not necessarily reactivate your account. These two teams have different requirements for different results.

What I can confirm is:

  1. You were not able to access the link provided in the November 12, 2024 Performance Notification.
  2. You reached out with a phone call for support.
  3. At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
  4. This has been under review since that time.

My guidance for you is to continue with any outstanding or unresolved Authenticity appeals. Review all the Performance Notifications and follow up on any required information not yet resolved.

Also keep working with FBA for all outstanding issues that team is responsible for.

As soon as I hear anything, I will reach back out. Please let me know if you receive more information also.

For you to review: Invoice requirements for appealing a policy violation and Product Quality and Authenticity Policy compliance

I know this is a lot of information. I truly hope you are able to provided the required documents for any future appeal.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
Responder
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Thank you for getting back to me.

My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.

Again, I have tried over multiple devices with multiple browsers, cleared cache and cookies (edge, chrome, Firefox) everyday, here are the other case IDs created from calls to Amazon Health Specialist (16651959671, 16645523611, 16590406431) not able to access the link.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Can you check if my account is activated for this video verification with Amazon?

What other methods can I use to get this video verification completed, if the link provided is always the same?

As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.

Thank you

Jeffrey

img
00
user profile
Seller_6qmYRgl6UNxSd
Em resposta à postagem de: April_Amazon

Hi @April_Amazon

Thank you for getting back to me.

My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.

Again, I have tried over multiple devices with multiple browsers, cleared cache and cookies (edge, chrome, Firefox) everyday, here are the other case IDs created from calls to Amazon Health Specialist (16651959671, 16645523611, 16590406431) not able to access the link.

Same error: "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request."

Can you check if my account is activated for this video verification with Amazon?

What other methods can I use to get this video verification completed, if the link provided is always the same?

As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.

Thank you

Jeffrey

img
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Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

@April_Amazon Corrected dates for notification performance at October 31, November 4, November 11, November 12.

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Seller_6qmYRgl6UNxSd
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

@April_Amazon Corrected dates for notification performance at October 31, November 4, November 11, November 12.

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April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd
As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.
Ver post

This is good new. Please be prepared. Review the Performance Notification for details and information you will need to provide.

user profile
Seller_6qmYRgl6UNxSd
My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.
Ver post

I do hear you, and genuinely understand this situation is both frustrating and confusing.

user profile
April_Amazon
At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
Ver post

The internal team has informed us that you passed an in-person interview and reinstated your account a year ago. So, the new request for an interview was sent in error.

Your current deactivation is due to inauthentic concerns. Please see the Performance Notification from August 29, 2024 titled :Your Amazon.com seller account has been deactivated.

It seems your last account appeal was from October 22/2024. When appealing, remember, each appeal is reviewed by a live person. The only things they review are what you included in that submission. Each appeal should include ALL documentation you have to prove Authenticity. Basically, you must prove you had approval from the Brand to list and sell the item. If you are dealing with a Supplier, this is why supply chain invoices are sometimes required. A Letter of Authorization could also be accepted. - Specific Clauses to be kept in mind while obtaining a LOA are in the help document.

For your FBA interview, please review carefully the Performance Notification from November 20, 2024 titled: Your FBA Inventory. Make sure you correctly identify the time of the interview in your time zone, as the appointment time is confirmed in China Standard Time. I wish you complete success for this interview. Just make sure you are prepared with all the documentation.

I truly hope you are successful with your account appeals as well as your FBA interview.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

00
user profile
April_Amazon
Em resposta à postagem de: Seller_6qmYRgl6UNxSd

Hello @Seller_6qmYRgl6UNxSd,

user profile
Seller_6qmYRgl6UNxSd
As for the inventory appeals, I have most recently November 17, 2024 received video interview for that, and because it is completed by a 3rd-party company, I was able to access and schedule an interview for the upcoming week to verify my supply chain for the rest of my inventory.
Ver post

This is good new. Please be prepared. Review the Performance Notification for details and information you will need to provide.

user profile
Seller_6qmYRgl6UNxSd
My main concern is the original ASIN from August 29th, 2024 that was put under review causing the deactivation of my account. I was invited to a video verification from my notification performance, but the same link was provided to me time and time again from October 31, November 4, November 12, and most recently November 14.
Ver post

I do hear you, and genuinely understand this situation is both frustrating and confusing.

user profile
April_Amazon
At that time, a ticket was created and sent to the team responsible for resolution concerning this issue.
Ver post

The internal team has informed us that you passed an in-person interview and reinstated your account a year ago. So, the new request for an interview was sent in error.

Your current deactivation is due to inauthentic concerns. Please see the Performance Notification from August 29, 2024 titled :Your Amazon.com seller account has been deactivated.

It seems your last account appeal was from October 22/2024. When appealing, remember, each appeal is reviewed by a live person. The only things they review are what you included in that submission. Each appeal should include ALL documentation you have to prove Authenticity. Basically, you must prove you had approval from the Brand to list and sell the item. If you are dealing with a Supplier, this is why supply chain invoices are sometimes required. A Letter of Authorization could also be accepted. - Specific Clauses to be kept in mind while obtaining a LOA are in the help document.

For your FBA interview, please review carefully the Performance Notification from November 20, 2024 titled: Your FBA Inventory. Make sure you correctly identify the time of the interview in your time zone, as the appointment time is confirmed in China Standard Time. I wish you complete success for this interview. Just make sure you are prepared with all the documentation.

I truly hope you are successful with your account appeals as well as your FBA interview.

Thank you for reaching out on the Forums. The Forums and I are here to support you.

April

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