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Seller_SGOPeBg8jAt0i

Amazon FBM returns

Hi!

I am relatively new seller on amazon.com operating through FBM.I am selling from Hungary and mainly to the United States.

A customer wishes to return one of the products that she ordered, and I can see that a return label is required. In the case of FBM who is responsible for the return price? Is it mandatory that I provide a pre-paid label? How exactly does it work?

Could someone please write the the process of returns in the case of FBM?

I would be extremely grateful!

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4 respostas
Tags:Envio de devolução
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Seller_SGOPeBg8jAt0i

Amazon FBM returns

Hi!

I am relatively new seller on amazon.com operating through FBM.I am selling from Hungary and mainly to the United States.

A customer wishes to return one of the products that she ordered, and I can see that a return label is required. In the case of FBM who is responsible for the return price? Is it mandatory that I provide a pre-paid label? How exactly does it work?

Could someone please write the the process of returns in the case of FBM?

I would be extremely grateful!

Tags:Envio de devolução
00
74 visualizações
4 respostas
Responder
0 resposta
user profile
Seller_AXC06kcsKI1qG
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

For international sellers without a default US return address

  • Automated returnless refund: If you are fulfilling customer orders in the US from outside the US and a default US return address is not provided, Amazon will automatically issue the customer a returnless refund for eligible returns equal to or under 25 USD without requiring the item to be returned.
  • Returnless refund: For return items above 25 USD, you may offer a full refund without requesting the item to be returned.
  • Provide prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the stores in which you are selling. For example, if you are selling on Amazon.com and shipping from China, you will provide the customer with a return label from the United States to your location in China. We recommend that prepaid return shipping labels include tracking.
  • Enroll with a service provider: Our international returns provider enrolled in the Returns Provider program or a provider on the Solution Provider Network can help if you do not have a local return address. Using the US domestic return address established as part of your use of a service provider, you will automatically be enrolled into the Amazon Prepaid Return Label program.
  • Automated Refunds: If you do not offer any of the above return methods within five days of a return request, Amazon may refund the customer on your behalf and charge the amount to your seller account.

Amazon has also launched a Returns Provider Program for international sellers that you may want to look into.

https://sellercentral.amazon.com/help/hub/reference/GX9KNCF6855SEPBN?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true&stck=NA

30
user profile
Veronica_Amazon
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

Hello @Seller_SGOPeBg8jAt0i,

@Seller_AXC06kcsKI1qG has answered your question and included some great information and a helpful resource page as well! Please feel free to reply if additional assistance is needed,

Kindest regards,

Veronica_Amazon

10
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_SGOPeBg8jAt0i

Amazon FBM returns

Hi!

I am relatively new seller on amazon.com operating through FBM.I am selling from Hungary and mainly to the United States.

A customer wishes to return one of the products that she ordered, and I can see that a return label is required. In the case of FBM who is responsible for the return price? Is it mandatory that I provide a pre-paid label? How exactly does it work?

Could someone please write the the process of returns in the case of FBM?

I would be extremely grateful!

74 visualizações
4 respostas
Tags:Envio de devolução
00
Responder
user profile
Seller_SGOPeBg8jAt0i

Amazon FBM returns

Hi!

I am relatively new seller on amazon.com operating through FBM.I am selling from Hungary and mainly to the United States.

A customer wishes to return one of the products that she ordered, and I can see that a return label is required. In the case of FBM who is responsible for the return price? Is it mandatory that I provide a pre-paid label? How exactly does it work?

Could someone please write the the process of returns in the case of FBM?

I would be extremely grateful!

Tags:Envio de devolução
00
74 visualizações
4 respostas
Responder
user profile

Amazon FBM returns

de Seller_SGOPeBg8jAt0i

Hi!

I am relatively new seller on amazon.com operating through FBM.I am selling from Hungary and mainly to the United States.

A customer wishes to return one of the products that she ordered, and I can see that a return label is required. In the case of FBM who is responsible for the return price? Is it mandatory that I provide a pre-paid label? How exactly does it work?

Could someone please write the the process of returns in the case of FBM?

I would be extremely grateful!

Tags:Envio de devolução
00
74 visualizações
4 respostas
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user profile
Seller_AXC06kcsKI1qG
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

For international sellers without a default US return address

  • Automated returnless refund: If you are fulfilling customer orders in the US from outside the US and a default US return address is not provided, Amazon will automatically issue the customer a returnless refund for eligible returns equal to or under 25 USD without requiring the item to be returned.
  • Returnless refund: For return items above 25 USD, you may offer a full refund without requesting the item to be returned.
  • Provide prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the stores in which you are selling. For example, if you are selling on Amazon.com and shipping from China, you will provide the customer with a return label from the United States to your location in China. We recommend that prepaid return shipping labels include tracking.
  • Enroll with a service provider: Our international returns provider enrolled in the Returns Provider program or a provider on the Solution Provider Network can help if you do not have a local return address. Using the US domestic return address established as part of your use of a service provider, you will automatically be enrolled into the Amazon Prepaid Return Label program.
  • Automated Refunds: If you do not offer any of the above return methods within five days of a return request, Amazon may refund the customer on your behalf and charge the amount to your seller account.

Amazon has also launched a Returns Provider Program for international sellers that you may want to look into.

https://sellercentral.amazon.com/help/hub/reference/GX9KNCF6855SEPBN?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true&stck=NA

30
user profile
Veronica_Amazon
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

Hello @Seller_SGOPeBg8jAt0i,

@Seller_AXC06kcsKI1qG has answered your question and included some great information and a helpful resource page as well! Please feel free to reply if additional assistance is needed,

Kindest regards,

Veronica_Amazon

10
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_AXC06kcsKI1qG
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

For international sellers without a default US return address

  • Automated returnless refund: If you are fulfilling customer orders in the US from outside the US and a default US return address is not provided, Amazon will automatically issue the customer a returnless refund for eligible returns equal to or under 25 USD without requiring the item to be returned.
  • Returnless refund: For return items above 25 USD, you may offer a full refund without requesting the item to be returned.
  • Provide prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the stores in which you are selling. For example, if you are selling on Amazon.com and shipping from China, you will provide the customer with a return label from the United States to your location in China. We recommend that prepaid return shipping labels include tracking.
  • Enroll with a service provider: Our international returns provider enrolled in the Returns Provider program or a provider on the Solution Provider Network can help if you do not have a local return address. Using the US domestic return address established as part of your use of a service provider, you will automatically be enrolled into the Amazon Prepaid Return Label program.
  • Automated Refunds: If you do not offer any of the above return methods within five days of a return request, Amazon may refund the customer on your behalf and charge the amount to your seller account.

Amazon has also launched a Returns Provider Program for international sellers that you may want to look into.

https://sellercentral.amazon.com/help/hub/reference/GX9KNCF6855SEPBN?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true&stck=NA

30
user profile
Seller_AXC06kcsKI1qG
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

For international sellers without a default US return address

  • Automated returnless refund: If you are fulfilling customer orders in the US from outside the US and a default US return address is not provided, Amazon will automatically issue the customer a returnless refund for eligible returns equal to or under 25 USD without requiring the item to be returned.
  • Returnless refund: For return items above 25 USD, you may offer a full refund without requesting the item to be returned.
  • Provide prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the stores in which you are selling. For example, if you are selling on Amazon.com and shipping from China, you will provide the customer with a return label from the United States to your location in China. We recommend that prepaid return shipping labels include tracking.
  • Enroll with a service provider: Our international returns provider enrolled in the Returns Provider program or a provider on the Solution Provider Network can help if you do not have a local return address. Using the US domestic return address established as part of your use of a service provider, you will automatically be enrolled into the Amazon Prepaid Return Label program.
  • Automated Refunds: If you do not offer any of the above return methods within five days of a return request, Amazon may refund the customer on your behalf and charge the amount to your seller account.

Amazon has also launched a Returns Provider Program for international sellers that you may want to look into.

https://sellercentral.amazon.com/help/hub/reference/GX9KNCF6855SEPBN?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true&stck=NA

30
Responder
user profile
Veronica_Amazon
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

Hello @Seller_SGOPeBg8jAt0i,

@Seller_AXC06kcsKI1qG has answered your question and included some great information and a helpful resource page as well! Please feel free to reply if additional assistance is needed,

Kindest regards,

Veronica_Amazon

10
user profile
Veronica_Amazon
Em resposta à postagem de: Seller_SGOPeBg8jAt0i

Hello @Seller_SGOPeBg8jAt0i,

@Seller_AXC06kcsKI1qG has answered your question and included some great information and a helpful resource page as well! Please feel free to reply if additional assistance is needed,

Kindest regards,

Veronica_Amazon

10
Responder
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