Seller Supp has us in an endless loop for over 30 days - Seeking Mod for Case escalation - Explanation on recent "Other" Expenses.
I'll try to keep this short and sweet and cross my fingers one of these wonderful members of the forum team gives me their precious time of day. Over 30 days given the run-around by seller support so far, so thought we'd try our luck here.
Background
Two different unique Cases, both similar issue. All important details will be provided below.
First : Received a random -$2,085.48 charge for something under "Other Expenses".
We are trying to understand why these expenses were taken from our last payment disbursement, and what these "Other Expenses" even mean.
The -$2,085.48 does NOT appear on the reports. There are zero notes and we have no idea what this charge relates to.
Second : We were charged a product return shipping fee of $1,582...on an order that was only a $1,399 sale.
The product was returned without a box and completely destroyed. We accepted the return, but denied refund due to these circumstances.
For whatever reason, Amazon decided that the buyer deserves their full refund for destroying our product, which is a problem in itself, but why would we be charged MORE than what our sale was even worth?
In both of these instances, seller support has just been running us in a loop transferring us around and getting no response or answers for over a month now.
Case Information
First : CASE - ID 13973989871 = Disbursement Period - 9/24/2023 - 10/1/2023. Other Expenses charge for -$2,085.48.
Zero explanation as to what/why/how these charges appeared. Seller support won't give us an answer.
Second : Case - ID 13973807791 = Order #112-2779856-6027412. Return shipping charge for -$1,582 on a $1,399 order that was returned completely destroyed by customer.
Zero explanation as to why we were charged more in return shipping fees than the product order was worth, or why Amazon felt the need to charge us a fee for receiving probably the worst condition return ever in over a decade selling on this platform.
Advise or comments from the community are also welcomed, but I don't need to hear a bunch of wild theories/guesses either. If you think you actually know what's going on, I'm all ears. Again, mainly just looking for a case escalation.
Happy to answer questions and provide any relevant information in regards to this matter.
Thank you all for your time and thoughts.
Seller Supp has us in an endless loop for over 30 days - Seeking Mod for Case escalation - Explanation on recent "Other" Expenses.
I'll try to keep this short and sweet and cross my fingers one of these wonderful members of the forum team gives me their precious time of day. Over 30 days given the run-around by seller support so far, so thought we'd try our luck here.
Background
Two different unique Cases, both similar issue. All important details will be provided below.
First : Received a random -$2,085.48 charge for something under "Other Expenses".
We are trying to understand why these expenses were taken from our last payment disbursement, and what these "Other Expenses" even mean.
The -$2,085.48 does NOT appear on the reports. There are zero notes and we have no idea what this charge relates to.
Second : We were charged a product return shipping fee of $1,582...on an order that was only a $1,399 sale.
The product was returned without a box and completely destroyed. We accepted the return, but denied refund due to these circumstances.
For whatever reason, Amazon decided that the buyer deserves their full refund for destroying our product, which is a problem in itself, but why would we be charged MORE than what our sale was even worth?
In both of these instances, seller support has just been running us in a loop transferring us around and getting no response or answers for over a month now.
Case Information
First : CASE - ID 13973989871 = Disbursement Period - 9/24/2023 - 10/1/2023. Other Expenses charge for -$2,085.48.
Zero explanation as to what/why/how these charges appeared. Seller support won't give us an answer.
Second : Case - ID 13973807791 = Order #112-2779856-6027412. Return shipping charge for -$1,582 on a $1,399 order that was returned completely destroyed by customer.
Zero explanation as to why we were charged more in return shipping fees than the product order was worth, or why Amazon felt the need to charge us a fee for receiving probably the worst condition return ever in over a decade selling on this platform.
Advise or comments from the community are also welcomed, but I don't need to hear a bunch of wild theories/guesses either. If you think you actually know what's going on, I'm all ears. Again, mainly just looking for a case escalation.
Happy to answer questions and provide any relevant information in regards to this matter.
Thank you all for your time and thoughts.
