The customer has not returned the Product but got the refund
I sold a Harry's razon to the customer.
Ordered 6/12 and refunded about 6/20. AMAZ automatically refunded them. I asked the customer to return the product. I have not seen USPS tracking which means the customer is keeping the product. How can I prevent this from happening in the future? I've read other posts like this and it seems there's nothing we can do.
The customer has not returned the Product but got the refund
I sold a Harry's razon to the customer.
Ordered 6/12 and refunded about 6/20. AMAZ automatically refunded them. I asked the customer to return the product. I have not seen USPS tracking which means the customer is keeping the product. How can I prevent this from happening in the future? I've read other posts like this and it seems there's nothing we can do.
0 resposta
Tiff_Amazon
Hello @Seller_wM0nLLkM8WJfx:
Tiff here from Amazon. It looks like @Danika_Amazon has provided you with guidance on this topic in How can I opt out of the Guaranteed Returns/Refund program. Did this help?
Hi @Seller_wM0nLLkM8WJfxand thanks for bringing your question to the Seller Forums. I'm Danika from the Community Manager team.
@Seller_xlf3vF516IRlihas given you some good information here (thanks for that, Bad Mouse Vinyl!). I have a couple of additional help resources to add to this info that I hope will be helpful:
