Safe-T Claim Rejected - Customer service refunded the customers without notifying us and no returns
@Nano_Amazon@Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Case ID: 16703086301
Safe-T Claim IDs: 33833-65910-5682164 , 17376-91752-6115841
2 of our orders were refunded with no reason and the Safe-T claim team rejected our claim because we didn't use the Buy Shipping Services which is absolutely unfair because.
1. We call seller support and they said the Amazon customer support approved the refund without having the customer return the item.
2. This are FBM orders and we've never received any return requests
3. The seller support never contacted us
4. Amazon customer support never contacted us
5. The customer never contacted us
There was no reason for the full refund to be processed. The customer service processed a refund without notifying us and just let the customer keep the product
The product is $1,721.85 and $740.85 and the Amazon customer support basically just told customer to keep it and gave them refund without notifying us at all.
Safe-T Claim department has been awful and didn't seem like they even review the case at all, they just kept denying the claim.
We need reimbursement for these orders or at least we need to products to be returned to us, this is completely unfair and it is very frustrating.
Safe-T Claim Rejected - Customer service refunded the customers without notifying us and no returns
@Nano_Amazon@Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Case ID: 16703086301
Safe-T Claim IDs: 33833-65910-5682164 , 17376-91752-6115841
2 of our orders were refunded with no reason and the Safe-T claim team rejected our claim because we didn't use the Buy Shipping Services which is absolutely unfair because.
1. We call seller support and they said the Amazon customer support approved the refund without having the customer return the item.
2. This are FBM orders and we've never received any return requests
3. The seller support never contacted us
4. Amazon customer support never contacted us
5. The customer never contacted us
There was no reason for the full refund to be processed. The customer service processed a refund without notifying us and just let the customer keep the product
The product is $1,721.85 and $740.85 and the Amazon customer support basically just told customer to keep it and gave them refund without notifying us at all.
Safe-T Claim department has been awful and didn't seem like they even review the case at all, they just kept denying the claim.
We need reimbursement for these orders or at least we need to products to be returned to us, this is completely unfair and it is very frustrating.
0 resposta
SEAmod
Hello @Seller_fkreuntm23yEY
In order to qualify for the SAFE-T claim process, sellers must:
- Purchase shipping through Seller Central
- Ship orders on time (carrier must scan the package)
- Meet the Estimated Delivery Date (EDD) associated with the order
All three requirements are mandatory for SAFE-T claim eligibility.
I am suggesting you consider insuring high-value shipments and paying for signature confirmation. This approach ensures protection and verifies delivery.
Susan
Seller_f4a7xAPCCSMqD
Were the orders refunded because you use CSBA? If so, I would recommend turning it off because they love to refund customers to solve customer complaints.
Seller_fkreuntm23yEY
We've never opted in for CSBA, I don't know why they would just refund the customers without at least reaching out to us
Seller_hFzlf81bvje9u
A similar situation happened to us, where we sold a perfume to a customer and the customer put in a return request as "Defective" because the "Sprayer was weak". Amazon let them keep the perfume and the money, apparently as long as the customer says the item is defective, they keep both the product and money.
I found one of the most expensive perfumes listed on Amazon, sent a link of the product to seller support and asked, "So if I purchase 100 of these perfumes for $20,000.00, I can tell you they are defective and your going to refund me 20K? Their response was "That is Amazon's policy". Then I told Seller Support (jokingly) "Well I guess I found a new item for my business, and the best part is, it's all free". Their response was "It falls under Amazon's policy".
Do not sell anything that classifies as non-returnable on this platform, if you want to stay in business.
Seller_fkreuntm23yEY
Never received any assistance from the MOD, nor Safe-T claim team, nor Seller support. Extremely unprofessional.
Safe-T claim team doesn't even bother to respond, it's been months. They can't even stand behind their "Reason: Item was refunded, but not returned to me" claim reason, why have this option at all if all you're going to do is ignoring it.
