PLEASE REFERENCE CASE ID: 1702332264

Hello,

We received a Notification of Restricted Products Removal that says our “product has been identified as a device that may expose users to unsafe levels of radiation. Amazon policy prohibits the sale or listing of these products”. This is an error and a mistake.

Our product is a basic UV light that has all certifications and is sold by hundreds of other sellers on Amazon. We’ve been selling the product for more than 5 years and have thousands of happy customers. This listing and ASIN has been incorrectly identified by Amazon and despite providing all certifications and documentations that show that our product is safe to use and DOES NOT EXPOSE USERS TO UNSAFE LEVELS OF RADIATION, Amazon continues to say the listing cannot be reinstated with no further information. There is absolutely no assistance, guidance or actions they mention to help us get this ASIN reinstated.

We have submitted an appeal and contacted all Support departments, including the Leadership Team, Product Compliance Team, Restricted Products Team, and we have not received an answer or any help on how to get this resolved. This listing has been our best seller for many years and subject to so much competitor abuse and Amazon errors, despite being a top Amazon seller with FBA and Vendor program and having full brand and trademark rights.

It has been over two weeks with no response from Amazon. Has anyone faced this exact issue before? We cannot find any information on this and Amazon seller support has no idea what to do. We now have thousands of units stranded in FBA as a result of this error and now our small business will cease to exist if this cannot be resolved. Please help!!

Thank you,

Ben