One of our listings was deactivated today because one customer complained the product they received had expired (false) and a couple of others - that it expires in 3 months. All of them got a full refund. And on top of that they did us a huge disservice, especially the person who stated that the product expired in their review. Who would want to buy an expired product? Statements like that hit hard honest sellers who care about their reputation and take pride in their product.

Now, the last item of that ASIN available through FBA was sold on March 2, 2024. The best before date for that product is June 15, 2024, exactly 3.5 months from the date the last available item was sold. We are now in the process of sending a new shipment to Amazon with a later best before date.

Wouldn't it only be fair if Amazon asked those customers to send an image of the product they received with an expiration date on it? To at least avoid the lying about expired product, but better still refuse a refund based on their false statement.

Amazon should stop being "kind" to customers at seller's expense. If they want to be kind, let Amazon issue refunds at their own expense, especially since their budget fits such things much more comfortably than a small business budget.

And the bottomline is, IMO, since we are selling non-returnable items, the customer gets a product for free. What a better incentive can one get knowing how easily it can be done on Amazon?