HI There,

We have supplied as a Vendor, on and off, over a period of about 10 years, but have been dormant on Vendor since Dec 2020. The person that managed this previously has left the company, yet the email address remains.

I have tried to log in using the previous person's email address, having reset the password, as we have his mailbox accessible still. However when i then manage to 'log in' Vendor Central just says "You are not currently authorised to access any accounts.".

We still receive price update requests from Vendor Central to the previous email address, which quotes our 'Vendor' code: BAUNH.

Anyway, what i need to do is reactivate and start using once more our Vendor Central account. Plus, i need to change the user name and log in details from the current/previous person to current members of staff.

We have an active Seller Central Account, which we setup about 12 months ago, but the two are not linked in any way, however the business details at the back end will match up. Likewise we are registered on Brand Registry and Transparency too.

Can someone please help get us back up and running with this?

Thank you.