Account Deactivated | New Account | Section 3
My account was never activated and this is the notification i have:
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
<URL>
If you have questions about our policies or the required information, you can contact us:
<URL>
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
<URL>
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
<URL>
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Account Deactivated | New Account | Section 3
My account was never activated and this is the notification i have:
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
<URL>
If you have questions about our policies or the required information, you can contact us:
<URL>
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
<URL>
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
<URL>
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
5 respostas
Seller_NbYSGJ8Tehgbv
This is a notification you receive when Amazon cannot reactivate your account with the information given. For some reason, the documents you are providing are not being accepted.
Emet_Amazon
Hello @Seller_Cpe5kHFnCg1oq
Thank you for posting your concerns with your account deactivation.
As noted the notice you're providing here only reference the sections 3 and providing a general dispute only path forward. Can you advise on the exact reason why the account was deactivated? Could you provide the original notice here? Section 3 is a rather big subject an can include concerns of verification up to concerns of intellectual properties, supply chain and other subjects. Once we have more information on your particular concern we can offer more direct guidance.
Since these situations are a dispute only scenario, if the originally requested information is not available or does not exist, the account may not be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Cpe5kHFnCg1oq
Hi, here is the first ever msg from Amazon. However i have given them all the documents that were not even ever asked for. They just keep rejecting everything with a generic reply.
Not sure if they need my document or the company utility bill.
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
We're here to help
If you have questions about our policies or the required information, you can contact us:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents or update the information, sign in to Seller central, and in the banner at the top of the "Account Health" page, click "Submit new information":
You will be able to sell on Amazon only once your current account is reactivated. To avoid deactivation, do not open accounts in other stores.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
-- Download the Amazon Seller app for Android:
Sincerely,
Seller Performance Team
Amazon.ca
Emet_Amazon
Hello @Seller_Cpe5kHFnCg1oq,
Thank you for following up with your notification.
Hi, here is the first ever msg from Amazon. However i have given them all the documents that were not even ever asked for. They just keep rejecting everything with a generic reply.
Not sure if they need my document or the company utility bill.
As stated in the notice, the utility bill is required to match the information used to register your account. The question I would have surrounding this is what did you use? Did you register a business and have a local office or warehouse? Are you using a physical address or a virtual address? Virtual addresses regardless of "utility bills" cannot be fully verified and will result in deactivation or other verification concerns.
You will need to ensure the information used to register the account 100% matches your utility bill down to grammatical checks and any abbreviations.
If your account and document information does not match, or if you were using a virtual address, you will need to update your account information to properly register the account so it can be verified with the documentation available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
