Amazon debited my funds and charged my credit card again, no call button/no way to help support
Amazon deducted the entire balance from my account without any notice and debited credit card funds without my authorization. The account has been suspended for a year. At that time, we tried various appeals but the funds were not used. It was also frozen. After a year, the money from my credit card was suddenly deducted without any explanation. I can guarantee that 80% of the orders in the balance have been delivered. Even if the undelivered orders are fully refunded, there will still be a large balance. The balance was completely deducted on 2023/12/15. The reason for the deduction is unknown, and the destination is also unknown. There is no online help or call button on the seller platform, and customer service cannot be contacted.
Amazon debited my funds and charged my credit card again, no call button/no way to help support
Amazon deducted the entire balance from my account without any notice and debited credit card funds without my authorization. The account has been suspended for a year. At that time, we tried various appeals but the funds were not used. It was also frozen. After a year, the money from my credit card was suddenly deducted without any explanation. I can guarantee that 80% of the orders in the balance have been delivered. Even if the undelivered orders are fully refunded, there will still be a large balance. The balance was completely deducted on 2023/12/15. The reason for the deduction is unknown, and the destination is also unknown. There is no online help or call button on the seller platform, and customer service cannot be contacted.
3 respostas
Seller_kIukTwdhvntAp
About this part -- "Amazon deducted the entire balance from my account without any notice and debited credit card funds without my authorization. "
You actually agreed to it when you opened the account with Amazon, so it IS authorized by you.
Do you have inventory in FBA yet despite the suspension?
Have you tried to downgrade to individual to avoid the $40/month?
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
