Hello,

I keep receiving this email from Amazon and due to this, I can't verify my bank account. When I click "retry" for the failure reason, it just says "bank account couldn't be verified" I'm a sole prop, working only myself as an owner, so I'm an individual seller. I don't use my account for commercial or business purpose.

Can you please help as this issue has been over 12 weeks already since June. This is my recent case ID: 13746575121

Anyone, please help, I need to my deposit back to my bank to cover expenses.

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Hello, We have identified that your account is being used for commercial or business purposes. Therefore, we will not be able to continue with the verification of your Seller Wallet account.

Why did this happen? We have taken this measure in accordance with the Seller Wallet Customer Agreement: https://sellercentral.amazon.com/help/hub/reference/G48JF654VVTLX9K7

How do I reactivate my account? Once we are able to change your individual registration to a business registration on your account, we will contact you to resume your Seller Wallet account verification.

Has there been an error? If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We’re here to help If you have questions about this policy or the information requested above, contact us at: https://sellercentral.amazon.com/help/hub/

You can view your selling on Amazon account performance at: https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Amazon