Account inactivated due to inactivity. Can't reactivate
I am stuck in the same endless loop that others are stuck in.
I have had zero violations. My account is inactive due to "inactivity". I just added a product this week.
I click the reactivate button.
It takes me to payment info. There is nothing wrong with my credit card. It is not a debit card. It is an Amazon credit card. It is the same one in my buyer account. The expiration date is years away. I tried adding a new credit card. I got an email saying that Amazon wants various stuff to reconfirm my identity, but when I click the button, it takes me back to the payment info page.
I can't do anything else. Everything I click pops up a message that my account is inactive, and takes me back to the payment info page.
I can't contact support, because when I click on help it says my my account is inactive. I can't get a support case opened because the account is inactive.
Account inactivated due to inactivity. Can't reactivate
I am stuck in the same endless loop that others are stuck in.
I have had zero violations. My account is inactive due to "inactivity". I just added a product this week.
I click the reactivate button.
It takes me to payment info. There is nothing wrong with my credit card. It is not a debit card. It is an Amazon credit card. It is the same one in my buyer account. The expiration date is years away. I tried adding a new credit card. I got an email saying that Amazon wants various stuff to reconfirm my identity, but when I click the button, it takes me back to the payment info page.
I can't do anything else. Everything I click pops up a message that my account is inactive, and takes me back to the payment info page.
I can't contact support, because when I click on help it says my my account is inactive. I can't get a support case opened because the account is inactive.
4 respostas
Seller_kIukTwdhvntAp
"takes me back to the payment info page."
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
