Hi @Shop_Vers_til,

Thank you for your post. I understand you are needing to update your identity information. In order to better assist, we would need more information from you. Please consider the following:

- Is this for Inform Act?

- Are you currently seeing any banners on either your Account Health or Account Info pages?

- Do you currently have any verification processes either recently completed or in progress?

- If recently completed, what was the outcome?

- Are you seeing any error messages when attempting to submit information?

- Have you had any successful verifications prior to this?

You may have received communication from Amazon regarding this issue either within a case log or via performance notification. Please feel free to share any such messages here in the thread so we may better understand the scenario you are facing (with personal information removed).

Additionally, you may be seeing some kind of prompt or hyperlink from the Account Info page. If so, you will want to follow the guided workflow you will be seeing when you utilize that link.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy