FBA STA "Send to Amazon" Conversion failing this AM with "Enter the ship-from address..." error.
Anyone having issues with Send to Amazon today?
We begin shipments with the API, then switch to Amazon Seller Central to complete them. We've been doing this forever with no issues, but now when we convert the shipment to Send to Amazon (STA) it's giving a strange error in the "Ship from" section:
"Enter the ship-from address to proceed with shipment creation"
However we already provide that in the API process (and always have).
Seems to be no way to "fix" it either...possible glitch in STA conversion system in Seller Central?
@SEAmod
FBA STA "Send to Amazon" Conversion failing this AM with "Enter the ship-from address..." error.
Anyone having issues with Send to Amazon today?
We begin shipments with the API, then switch to Amazon Seller Central to complete them. We've been doing this forever with no issues, but now when we convert the shipment to Send to Amazon (STA) it's giving a strange error in the "Ship from" section:
"Enter the ship-from address to proceed with shipment creation"
However we already provide that in the API process (and always have).
Seems to be no way to "fix" it either...possible glitch in STA conversion system in Seller Central?
@SEAmod
38 respostas
Seller_u6UkQmEjk3pZ4
We are getting the same issue as you. Same thing we use inventory lab and have for years without an issue. We even shipped out a box 2 hours prior. Working with Amazon but no luck yet.
Seller_FXksPNIRN1txu
same here tried re entering my address in settings and still not working
Seller_TTG0TX5GOhqmW
Update: From testing it seems the issue revolves around shipments that include SKUs in which Expiration Dates are required.
It seems the "Ship From" address is a red herring -- it's a visual glitch that is affecting all shipments but not the core problem.
Any shipment that requires us to enter the expiration dates in the Send to Amazon STA process are blocked .. the browser won't let us enter the info and thus we can't move to the next step.
We ARE able to send shipments that don't include expiration dated products.
Amazon support has no resolution, other than "we have forwarded to our technical team".
We are basically at a standstill on outbounding right now.
Any assistance on this @SEAmod
Seller_yJrgQZVX1vxTR
I have had the same issue since yesterday afternoon and have created a case with Seller Support.
Seller_EqiVNdPt9Fwmy
Yes, I'm having the same issue this morning. I had no issues yesterday.
Seller_u6UkQmEjk3pZ4
The asin that I am having issues with is B07NS7R3Q4
it Aveeno baby oatmeal bath treatment. Just wondering if it's the same for you?
Seller_14SbHrmDkBQEX
We are also experiencing this error. Case created as well.
Seller_nlFz11d3mMLUM
I did not have this issue yesterday but I am having it today.
Seller_ycb1371s4QOOP
Same problem.
I am not able to create shipment in order to send products to FBA
