Seller account inactive in the US and Canada
Hello sellers,
I’m facing a frustrating issue and wondering if anyone else has experienced this or found a solution.
I successfully completed my seller account verification, including identity and address verification, and my store is active in Mexico. However, it remains inactive in the US and Canada with no clear explanation.
I have checked all the basics:
✅ My identity and address verification were successfully completed.
✅ Vacation mode is OFF
✅ Tax information is approved
✅ Professional Seller plan is active
✅ Payment methods and deposit accounts are correctly set up
I contacted Amazon Support multiple times, but I keep getting the same automated response, saying my request is “not related to identity verification” and that they cannot help.
Has anyone else gone through this? How did you resolve it? This kind of automated support is preventing sellers from doing business and leaving our products stuck.
Any help would be greatly appreciated!
Seller account inactive in the US and Canada
Hello sellers,
I’m facing a frustrating issue and wondering if anyone else has experienced this or found a solution.
I successfully completed my seller account verification, including identity and address verification, and my store is active in Mexico. However, it remains inactive in the US and Canada with no clear explanation.
I have checked all the basics:
✅ My identity and address verification were successfully completed.
✅ Vacation mode is OFF
✅ Tax information is approved
✅ Professional Seller plan is active
✅ Payment methods and deposit accounts are correctly set up
I contacted Amazon Support multiple times, but I keep getting the same automated response, saying my request is “not related to identity verification” and that they cannot help.
Has anyone else gone through this? How did you resolve it? This kind of automated support is preventing sellers from doing business and leaving our products stuck.
Any help would be greatly appreciated!
16 respostas
Seller_szkjxCPv9NBAk
I am reaching out through this case to report that this issue is recurring and has affected multiple individuals, including myself, during the Amazon Seller registration process over the past quarter.
To date, I am aware of several people who have faced the same problem mentioned above, including my own account. Despite opening a case, I am still awaiting a resolution.
Given the frequency with which this has been occurring, I kindly request that the team escalate this matter to the appropriate department for further investigation. It is possible that this is due to an internal system error, and a detailed analysis could help prevent similar challenges for other sellers in the future.
I appreciate your attention to this matter and look forward to a prompt and effective resolution. Should you require any additional information or documentation from my side, I am happy to provide it.
Seller_SCwRLl6tKmvqe
I'm facing the same issue and haven't been able to find a solution. I'll be following this post for any updates.
Josh_Amazon
Hello @Seller_eiVMN6pSPqGMb,
I'm Josh from Amazon. Upon reviewing your account, I can see that this issue is related to your address verification.
To resolve this, please:
- Go to Account Info
- Click on Business Information
- Select Business Address and Phone Number
- Provide the requested information
I also noticed that your Mexico and Canada marketplaces are currently in vacation mode.
If you need additional assistance with updating your business information, please contact Seller Support.
Kind regards,
-Josh
Seller_UJbBzrt7IZXS5
I'm having this exact same problem, have you fixed it?
