Do they even train Customer Support?
Dear Amazon Seller,This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product:
Order number:
Return requested: No
Reason for contact: cx want to get charge for the order fully by the card and not by the gift card.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
So what is the best response here?
Do they even train Customer Support?
Dear Amazon Seller,This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product:
Order number:
Return requested: No
Reason for contact: cx want to get charge for the order fully by the card and not by the gift card.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
So what is the best response here?
5 respostas
Seller_J46Ruz3VzvWCV
Overall, it's not their fault. Support can only forward the message to the seller when a customer calls is.
I suspect they might have told them the charge was already processed so they wanted a message sent to you.
Response:
"I understand your concern on this. However, Amazon handles all billing on orders. Sellers have no control over, or access to, this process. Only Amazon can change, if they are even able, the charged card. This is to protect you.
Sincerely,
XXXXXXXXX"
Quincy_Amazon
Hello @Seller_08TZq9sOIaGvv
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether you received resolution on this concern. If you still need assistance, I would suggest opening a case with our Support team for additional guidance.
Please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
