Reinstated Account Not Appearing in Accounts dropdown
Hi,
So a previous team at our client company were not aware of Amazon rules and opened multiple accounts. One got suspended for a shared Amazon pay and subsequently the others got suspended.
The issue is, after initially being suspended in Oct 2022, after a while, the primary user could not even login to first blocked account in order to appeal. They were locked out both of seller central and as a buyer.
Last week, via customer side support, we were able to get access back and primary user received below e-mail. Primary user can now login both as a buyer and to seller central. However the first suspended account doesn't appear on the accounts dropdown after they login. Any ideas? Basically primary user needs access to first suspended account in order to appeal initial suspension.
Amazon support specialists: would appreciate your help. Information that can't be shared publicly can be found in case 15089471791
"From: no-reply@amazon.com <no-reply@amazon.com>
Sent: Friday, April 5, ......
To: .....
Subject: Your Amazon.com account has been reinstated
Hello,
We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.
If you want to continue using Prime benefits, please re-subscribe.
Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders.
......."
Reinstated Account Not Appearing in Accounts dropdown
Hi,
So a previous team at our client company were not aware of Amazon rules and opened multiple accounts. One got suspended for a shared Amazon pay and subsequently the others got suspended.
The issue is, after initially being suspended in Oct 2022, after a while, the primary user could not even login to first blocked account in order to appeal. They were locked out both of seller central and as a buyer.
Last week, via customer side support, we were able to get access back and primary user received below e-mail. Primary user can now login both as a buyer and to seller central. However the first suspended account doesn't appear on the accounts dropdown after they login. Any ideas? Basically primary user needs access to first suspended account in order to appeal initial suspension.
Amazon support specialists: would appreciate your help. Information that can't be shared publicly can be found in case 15089471791
"From: no-reply@amazon.com <no-reply@amazon.com>
Sent: Friday, April 5, ......
To: .....
Subject: Your Amazon.com account has been reinstated
Hello,
We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.
If you want to continue using Prime benefits, please re-subscribe.
Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders.
......."
1 resposta
Stevie_Amazon
Hi there @Seller_MnCsxUAad88ZX,
I hope this finds you well!
So a previous team at our client company were not aware of Amazon rules and opened multiple accounts. One got suspended for a shared Amazon pay and subsequently the others got suspended.
I understand you have questions regarding your account being related to another account.
Last week, via customer side support, we were able to get access back and primary user received below e-mail. Primary user can now login both as a buyer and to seller central. However the first suspended account doesn't appear on the accounts dropdown after they login. Any ideas? Basically primary user needs access to first suspended account in order to appeal initial suspension.
You will need to work with Selling Partner Support in order to access the account in question. While my team is unable to support this, I am going to forward the case ID you have provided here to that team.
Please continue to monitor the case logs, e-mails, and performance notifications for any future requests.
All the best,
Stevie
