csm-brand-review@amazon.com keeps rejecting my documents with same automated respond
Hello @Emet_Amazon
I saw that you helped other seller to resolve CSM brand review issue. We are in very similar of a seller that you have helped to resolved.
We received an email from CSM-Brand-Review on June 1, 2024. They have asked us for invoices of 4 Asin. Of 4 Asin, three of them shows up on account health as being “inauthenticity” violation and we have provided the documents to account health and CSM Brand Review and of which we are able to resolve them with account health and they notified us that we are allowed to see these items again. However, our category privilege is still being restricted. The rejection from CSM Brand Review is always the same as being supplier is unverifiable. We have reached out to our suppliers are being told that no one actually validate with them.
We hope that you would be able to assist us and reinstate our category selling privilege.
csm-brand-review@amazon.com keeps rejecting my documents with same automated respond
Hello @Emet_Amazon
I saw that you helped other seller to resolve CSM brand review issue. We are in very similar of a seller that you have helped to resolved.
We received an email from CSM-Brand-Review on June 1, 2024. They have asked us for invoices of 4 Asin. Of 4 Asin, three of them shows up on account health as being “inauthenticity” violation and we have provided the documents to account health and CSM Brand Review and of which we are able to resolve them with account health and they notified us that we are allowed to see these items again. However, our category privilege is still being restricted. The rejection from CSM Brand Review is always the same as being supplier is unverifiable. We have reached out to our suppliers are being told that no one actually validate with them.
We hope that you would be able to assist us and reinstate our category selling privilege.
6 respostas
Josh_Amazon
Hello @Seller_qexKWAnBXk2NS,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration regarding the ongoing CSM Brand Review issue and the restriction on your category selling privileges, despite resolving the inauthenticity violations with Account Health.
To better assist you with this matter, I'd like to know if you've recently contacted Seller Support about this specific issue. If you have, could you please provide the most recent case ID? This will allow me to review the details of your situation and potentially offer more targeted assistance or escalate the matter if necessary.
If you haven't contacted Seller Support recently about this issue, I strongly recommend doing so. They can provide the most up-to-date information on your account status and guide you through any additional steps needed to resolve this situation.
Once you've either provided a case ID or contacted Seller Support, please let me know, and I'll be happy to look into this further for you.
Best regards,
-Josh
