USPS tracking issue and packages not delivered
I have been receiving an influx of customers reaching out stating they have not received packages way more than usual. All of them have just stopped in transit around the first of March and these orders are all around the time of the USPS tracking issue 2 weeks ago.
Has anyone else noticed this? I wonder if the tracking issue has something to do with the packages not arriving to their destinations or if it's just a coincidence.
USPS tracking issue and packages not delivered
I have been receiving an influx of customers reaching out stating they have not received packages way more than usual. All of them have just stopped in transit around the first of March and these orders are all around the time of the USPS tracking issue 2 weeks ago.
Has anyone else noticed this? I wonder if the tracking issue has something to do with the packages not arriving to their destinations or if it's just a coincidence.
19 respostas
Seller_hYs285lRCwgRv
I am FBM and haven't noticed anything out of the ordinary. What tracking issue are you referring to? With AMz buy shipping? I am out of the loop.
KJ_Amazon
Hello @Seller_t19l0Aon4AGm5 Thanks for checking in about recent issues with USPS tracking.
News & Announcement: USPS issue with invalid or used shipping labels
Please refer to the above link for details about how some USPS labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix for this issue. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
We recommend informing the buyer that they can track the order within the Amazon app instead of on the USPS website. The Amazon app will contain tracking scans as this package progresses through USPS’s network until it is delivered to them.
You can also reassure buyers that if the package doesn’t arrive, they can submit an A-to-z claim to be refunded. If a customer submits an A-to-z claim, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate as long as you shipped on time using a ship method marked as “Claims protected” on Amazon Buy Shipping.
Seller_CYgVk598XM1p3
Yes! We've been selling on Amazon for 14 years and have never seen anything like it. I spend a good portion of my day now responding to these messages from customers who are blaming us for their shipments being lost in transit by USPS.
Another thing we've noticed in the past week or two, are numerous packages that were shipped to the customers address of record and the tracking ultimately shows as being delivered to a totally different state and city. It's really hard to explain that we're not incompetent after stuff like that.
All orders are shipped out on time with OTDR and Claims protection but it's very disheartening to see so many people not receiving their packages. What in the world is going on with USPS?
We would typically see a drop in our metrics right after the holidays and it would normally bounce right back after the first of the year, but not this year. Something has to get fixed.
Seller_7H4ZGDmVUsSXp
Yes, same here. Buyer wanting refund and sent message, but then never replied to our responses. Something seems not right.
Seller_bLpzUne3tRjkG
I have. I received an order back with the postage removed last week, the first that has happened. And now the USPS tracking updates page no longer seems to allow email updates requests. This reminds me of how it was during the summer of 2020.
Seller_JwUhses8WIuuj
same here, When I check the tracking numbers of complaining customers, it says "arriving late" and there has been no movement for a long time.
