Can not log into my seller account. OTP always says invalid
RE:[CASE 15498659371] I cannot login to my Amazon Seller Central account
I use Google Authenticator app to log in. Everytime I try to log in it says the code is invalid. I have tried this numerous times on different browsers, different devices etc. with cache being cleared. This has been going on for 3 days now. My warehouse backed up. Customers are wanting their orders shipped.
Can not log into my seller account. OTP always says invalid
RE:[CASE 15498659371] I cannot login to my Amazon Seller Central account
I use Google Authenticator app to log in. Everytime I try to log in it says the code is invalid. I have tried this numerous times on different browsers, different devices etc. with cache being cleared. This has been going on for 3 days now. My warehouse backed up. Customers are wanting their orders shipped.
2 respostas
Atlas_Amazon
Hello @Seller_8GI8KlS0DIbvA
Thank you for the information provided regarding the issues you have been experiencing with accessing your account. I have gone ahead and engaged another community manager to further review the situation.
Please continue to provide any information or details you have on this situation.
Best,
Atlas
Josh_Amazon
Hello @Seller_8GI8KlS0DIbvA,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with trying to log into your account, and the issue with the OTP. I have reviewed your case 15498659371 and I can see that our team asked you for more information and replied 4 times before closing the case because there was no response from your end.
Can you please confirm if you still need help with this issue? if so, you can reach out again to Seller Support, referencing the same case ID.
Kind regards,
-Josh
