INSANE (OVER $1650) customer return shipping price
i recently sold a bicycle on amazon, FBM. It was a $250 bicycle. I shipped the bike to the customer for $50. the bike was delivered, no issues. a month later, the customer asked to return it and amazon auto authorized the return. no big deal (or so i thought). the customer returned the bike back in a GIANT INSANE OVERSIZED box, no original packaging, it was broken and in pieces in a HUGE box and amazon charged me $1650.56 for return shipping. amazon will not reimburse shipping or make an adjustment and they say it is my fault and my responsibility. the return is unreasonable and unacceptable. the bike shipped from point A to point B for $50. then it shipped back from point B to point A for $1650.56. THAT IS CORRECT, $1600 MORE to return it to me. ive been back and forth with amazon for over a month now and they will not help at all. there seller support is a JOKE. how can i have this resolved? i cant afford $1600 because amazon didnt catch an improper return. amazon should have flagged this and it should not have been able to ship it to me. this is insane and unreasonable. any advice????
INSANE (OVER $1650) customer return shipping price
i recently sold a bicycle on amazon, FBM. It was a $250 bicycle. I shipped the bike to the customer for $50. the bike was delivered, no issues. a month later, the customer asked to return it and amazon auto authorized the return. no big deal (or so i thought). the customer returned the bike back in a GIANT INSANE OVERSIZED box, no original packaging, it was broken and in pieces in a HUGE box and amazon charged me $1650.56 for return shipping. amazon will not reimburse shipping or make an adjustment and they say it is my fault and my responsibility. the return is unreasonable and unacceptable. the bike shipped from point A to point B for $50. then it shipped back from point B to point A for $1650.56. THAT IS CORRECT, $1600 MORE to return it to me. ive been back and forth with amazon for over a month now and they will not help at all. there seller support is a JOKE. how can i have this resolved? i cant afford $1600 because amazon didnt catch an improper return. amazon should have flagged this and it should not have been able to ship it to me. this is insane and unreasonable. any advice????
58 respostas
Seller_DdmPiA1p1S2Wu
So I'm guessing the box got hit with an Over Maximum UPS Surcharge for being larger than a box is supposed to be to be in their system? That's terrible, but sadly a scenario any of us can face since any buyer can just pick whatever massive box they happen to have and totally scr*w us over on the return shipping cost. Amazon used to shoulder the additional costs for these, but it hurt their bottom line too much, so now they make us sellers eat the extra cost when buyers do things like this. Since Amazon doesn't want to pay it, hence when they shifted to scr*ewing the seller over in the first place, you're probably out of luck, sadly.
Danika_Amazon
@Seller_gtn741AcwXiMKthanks for sharing your issue with the Seller Forums. I'm Danika from the Community Manager team, and I can understand why this is a big issue for your business.
Do you have any case numbers for me--either with Seller Support or SAFE-T claims--so I can research this one internally?
Thanks in advance,
- Danika
Seller_1Q3hNwblGUD9X
I am so sorry this happened to you. At the end of the day, AMAZON does not care about its sellers. Not a smart way to run a business.
I am curious...any contact with the customer informing her or asking her why she sent the bike back in that condition?
Seller_hW26u6H9PpMYy
**This is a Tip for your future Returns**
As a fellow FBM Seller my best advice - remove your inventory from PrePaid Labels. There is a template called PrePaid Label Exemptions under Returm Settings that you are privy to and the reason you want to use for the Exemption is "Item Return Costs Greater Than $100"
By creating this template - you will no longer be a victim of paying for Return Shipping Costs unless the Buyer selects "Item Defective / Wrong Item Sent / Seller's Responsibilty Return Reasons.
Your Returns will now be Buyer's Responsibility for Shipping Costs Address Labels.
Seller_lCX40xAkSs1xm
This charge is set by UPS, not Amazon.com. They are simply passing it along.
You can write your senator about how UPS price gouges.
As for getting your money back, I have never seen it done. But it's worth a shot. Open a case showing that the dimensions of the box are UNDER what UPS considers over maximum limits.
Seller_s7F7fMBDtix0d
How far away is the customer? Perhaps some kind of small claim court case?
Seller_1JEfNWgSwIUeY
Amazon will tell you "Well, that's the cost of doing business. Deal with it"
Seller_8heIxAf1mLwgp
What was the return reason?
If it was simply No longer needed you should be able to withhold return shipping cost from the refund.
Seller_qso9puw2G5kCa
I suggest locating a local UPS rep. If you shipped it through your Amazon account, you actually have a UPS account. Technically, you may therefore have a UPS account rep. Your account number with UPS is the first six numbers and letters following the 1Z for UPS Ground. I have actually had local UPS account reps reach out to me when I started shipping more consistently through them. I don't know if they can get you all of your money back, but I would imagine you could get at least some concession on the matter. But you need to reach out to a local corporate or sales office. Don't try going through their "800 number" as that won't get you to the people who can really help.
