Amazon overcharging for return labels
If Amazon initiates the return for the customer I can file a Safe-T-Claim to recover the overcharge of the return label.
Example: I sell clothing - I only ship using USPS - Ground Advantage - BUT many times, Amazon uses UPS for the customer return label. This is usually double what I pay for USPS Ground Advantage. IF AMAZON initiates the refund I am successfully able to get the over charge returned to me - BUT if I initiate the refund (because Amazon hasn't) I am not able to file a Safe-T-Claim. I can not deduct the overcharge from the return label shipping cost because it shouldn't come off the customers refund. I have put in MANY support cases and just keep getting the same answer - "once you, as a seller initiate the refund, we can not refund".... then why can they give me the overcharge difference if they have initiated.
There is nowhere to go on this - I 've spent ALOT of time on case calls/chat with no success....
SO: is there a way to get Amazon to initiate all returns? I don't know how to do this if this is the case.... and secondarily, how do I get my money back for all of the prior overpaid labels.....
Amazon overcharging for return labels
If Amazon initiates the return for the customer I can file a Safe-T-Claim to recover the overcharge of the return label.
Example: I sell clothing - I only ship using USPS - Ground Advantage - BUT many times, Amazon uses UPS for the customer return label. This is usually double what I pay for USPS Ground Advantage. IF AMAZON initiates the refund I am successfully able to get the over charge returned to me - BUT if I initiate the refund (because Amazon hasn't) I am not able to file a Safe-T-Claim. I can not deduct the overcharge from the return label shipping cost because it shouldn't come off the customers refund. I have put in MANY support cases and just keep getting the same answer - "once you, as a seller initiate the refund, we can not refund".... then why can they give me the overcharge difference if they have initiated.
There is nowhere to go on this - I 've spent ALOT of time on case calls/chat with no success....
SO: is there a way to get Amazon to initiate all returns? I don't know how to do this if this is the case.... and secondarily, how do I get my money back for all of the prior overpaid labels.....
10 respostas
Seller_DdmPiA1p1S2Wu
This is unfortunately just the way Amazon has set up their platform. If you do the refund, you can not file a SAFE-T claim, Amazon has to do the refund. This results many times in being forced to not refund an order so that Amazon will refund it because you did not so that you can file the SAFE-T claim. This of course opens you up to the potential of an impatient buyer filing an A-Z claim against you for not refunding them which you will then lose, and then you won't be able to file the SAFE-T claim because the buyer opened an A-Z claim. I have a package in this situation right now, I need to file a SAFE-T claim, but Amazon didn't do an RFS on it, so I'm having to run the clock out for Amazon to do the refund to keep from being taken advantage of and just hope the buyer doesn't file an A-Z claim. It's the pits, but it's Amazon's way of doing things.
Seller_C2NiEkAU4xTGT
Yeah, we sold a book for $8.00, we paid $3.87 to ship the book. Buyer returned the book and Amazon gave them a $15.00 return label.
We filed a Safe T Claim, which was denied.
Seller_0C7GXOCDtJXTE
Unfortunately we get screwed by Amazon over and over and over. Been happening for years now.
Seller_fES06yRlGgMc4
I started a thread on the overcharge in Jan 2024. A mod agreed to look in on the issue. Still waiting.
I started a similar thread to yours some time ago. There are many responses there that you might find useful. Thread on Overcharges
The only positive development is that it seems that whereas formerly there was a very high risk of an A-Z if you simply waited on Amazon to refund the customer so you could file a SAFE-T claim, presently, if you let the return sit for a week or two they will go ahead and issue the refund. Then you can file your SAFE-T claim.
Be aware there are a few downsides to taking that risk: The customer may get antsy and leave neg FB. There is no guarantee that a buyer won't open an A-Z - it just hasn't happened recently. Last - you may have to appeal your SAFE-T claim determinations over and over again. There are some efficient reps that give you a good outcome, but some who will not. Some even make up their own policies, which you have to repeatedly refute.
