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Seller_0LyNRniO3Pvsc

UPS Return delivered to wrong address

I sold a calculator worth $99 and shipped and delivered to the customer. The next day the customer changed their mind and requested a return. They printed the return label from Amazon and sent it back. Of course amazon (who hates 3rd party sellers and will not stand behind ANYthing on their side I have seen) immediately refunded the customer without me even receiving the product. Well UPS delivered it to a whole other state! I contacted UPS and they acknowledged their error and told me to fill out the reimbursement form and they would send me the value in a check. After filling out their form they then said...oh Amazon shipment you have to get Amazon to file the claim cause they "generated" the label. Well I contacted Amazon and they said since the return was processed the case is closed! They didn't even read the details I sent them obviously! UPS said they deal with this all the time with Amazon and I am not asking Amazon for any money just file the details I sent with UPS. I filed another claim with Amazon which I expect them to ignore again. Why do they hate sellers so much?

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Tags:Envio extraviado
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Seller_0LyNRniO3Pvsc

UPS Return delivered to wrong address

I sold a calculator worth $99 and shipped and delivered to the customer. The next day the customer changed their mind and requested a return. They printed the return label from Amazon and sent it back. Of course amazon (who hates 3rd party sellers and will not stand behind ANYthing on their side I have seen) immediately refunded the customer without me even receiving the product. Well UPS delivered it to a whole other state! I contacted UPS and they acknowledged their error and told me to fill out the reimbursement form and they would send me the value in a check. After filling out their form they then said...oh Amazon shipment you have to get Amazon to file the claim cause they "generated" the label. Well I contacted Amazon and they said since the return was processed the case is closed! They didn't even read the details I sent them obviously! UPS said they deal with this all the time with Amazon and I am not asking Amazon for any money just file the details I sent with UPS. I filed another claim with Amazon which I expect them to ignore again. Why do they hate sellers so much?

Tags:Envio extraviado
00
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Bryce_Amazon
Em resposta à postagem de: Seller_0LyNRniO3Pvsc

Good afternoon @Seller_0LyNRniO3Pvsc,

Sorry to hear about this, sounds like an ordeal for sure! I would be happy to investigate this and see if I can assist. Do you have the Seller Support case ID related to this issue? I can use that as a starting point to determine if there are escalation options available. Thank you!

- Bryce

00
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Seller_0LyNRniO3Pvsc

UPS Return delivered to wrong address

I sold a calculator worth $99 and shipped and delivered to the customer. The next day the customer changed their mind and requested a return. They printed the return label from Amazon and sent it back. Of course amazon (who hates 3rd party sellers and will not stand behind ANYthing on their side I have seen) immediately refunded the customer without me even receiving the product. Well UPS delivered it to a whole other state! I contacted UPS and they acknowledged their error and told me to fill out the reimbursement form and they would send me the value in a check. After filling out their form they then said...oh Amazon shipment you have to get Amazon to file the claim cause they "generated" the label. Well I contacted Amazon and they said since the return was processed the case is closed! They didn't even read the details I sent them obviously! UPS said they deal with this all the time with Amazon and I am not asking Amazon for any money just file the details I sent with UPS. I filed another claim with Amazon which I expect them to ignore again. Why do they hate sellers so much?

23 visualizações
1 resposta
Tags:Envio extraviado
00
Responder
user profile
Seller_0LyNRniO3Pvsc

UPS Return delivered to wrong address

I sold a calculator worth $99 and shipped and delivered to the customer. The next day the customer changed their mind and requested a return. They printed the return label from Amazon and sent it back. Of course amazon (who hates 3rd party sellers and will not stand behind ANYthing on their side I have seen) immediately refunded the customer without me even receiving the product. Well UPS delivered it to a whole other state! I contacted UPS and they acknowledged their error and told me to fill out the reimbursement form and they would send me the value in a check. After filling out their form they then said...oh Amazon shipment you have to get Amazon to file the claim cause they "generated" the label. Well I contacted Amazon and they said since the return was processed the case is closed! They didn't even read the details I sent them obviously! UPS said they deal with this all the time with Amazon and I am not asking Amazon for any money just file the details I sent with UPS. I filed another claim with Amazon which I expect them to ignore again. Why do they hate sellers so much?

Tags:Envio extraviado
00
23 visualizações
1 resposta
Responder
user profile

UPS Return delivered to wrong address

de Seller_0LyNRniO3Pvsc

I sold a calculator worth $99 and shipped and delivered to the customer. The next day the customer changed their mind and requested a return. They printed the return label from Amazon and sent it back. Of course amazon (who hates 3rd party sellers and will not stand behind ANYthing on their side I have seen) immediately refunded the customer without me even receiving the product. Well UPS delivered it to a whole other state! I contacted UPS and they acknowledged their error and told me to fill out the reimbursement form and they would send me the value in a check. After filling out their form they then said...oh Amazon shipment you have to get Amazon to file the claim cause they "generated" the label. Well I contacted Amazon and they said since the return was processed the case is closed! They didn't even read the details I sent them obviously! UPS said they deal with this all the time with Amazon and I am not asking Amazon for any money just file the details I sent with UPS. I filed another claim with Amazon which I expect them to ignore again. Why do they hate sellers so much?

Tags:Envio extraviado
00
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Bryce_Amazon
Em resposta à postagem de: Seller_0LyNRniO3Pvsc

Good afternoon @Seller_0LyNRniO3Pvsc,

Sorry to hear about this, sounds like an ordeal for sure! I would be happy to investigate this and see if I can assist. Do you have the Seller Support case ID related to this issue? I can use that as a starting point to determine if there are escalation options available. Thank you!

- Bryce

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Bryce_Amazon
Em resposta à postagem de: Seller_0LyNRniO3Pvsc

Good afternoon @Seller_0LyNRniO3Pvsc,

Sorry to hear about this, sounds like an ordeal for sure! I would be happy to investigate this and see if I can assist. Do you have the Seller Support case ID related to this issue? I can use that as a starting point to determine if there are escalation options available. Thank you!

- Bryce

00
user profile
Bryce_Amazon
Em resposta à postagem de: Seller_0LyNRniO3Pvsc

Good afternoon @Seller_0LyNRniO3Pvsc,

Sorry to hear about this, sounds like an ordeal for sure! I would be happy to investigate this and see if I can assist. Do you have the Seller Support case ID related to this issue? I can use that as a starting point to determine if there are escalation options available. Thank you!

- Bryce

00
Responder
Siga esta discussão para ser notificado sobre novas atividades.