Hello @Seller_f02MG62aXYAzC,

Thank you for posting questions about your account on the Seller Forums.

Seller_f02MG62aXYAzC

Hola, mi cuenta esta en riesgo de desactivación por atraso en los envios, saben como solucionarlo

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From your post I see that you are having late shipment rate issues and you would like assistance with how to resolve it. When it comes to late shipment rate , you want to make sure that your orders are sent out on or before the expected ship by date. If orders are shipped and or confirmed after this date then this will affect your late shipment rate metric.

I suggest to check your handling time and see if this is a reasonable time for you to prepare your orders to be shipped. You can check your handling time by going to setting in seller central, click shipping settings, make sure general shipping settings is selected, then scroll down to see how many days your handling time is set to. You can also change the handling time for items specifically in the product detail page settings.

I have a few questions, so I can better understand your situation:

Do you have a banner at the top of seller central that says your account is at-risk? If so, is there an appeal button next to it?

Have you downloaded the late shipment rate report to see if you can identify the root cause as to why items were shipped late? Once you have, I suggest to build a prevention plan so you can avoid having late shipment rate issues in the future.

The Seller Forums community and I are here to support you. Once you have reviewed the questions above, please feel free to provide more information or further questions this thread.

Wishing you the best,

LeviDylan