Regarding delay in bank account verification
Hello. We have completed identity verification and address verification according to the INFORM Consumers Act after moving the office.
However, for bank account verification, I received an official Payoneer bank account statement from Payoneer and submitted it to the Amazon review team several times, but the verification has failed for no clear reason, and it is still showing as under review, but sometimes I receive an email from the support team asking me to resubmit the documents without any guidance about the failure.
So I am frustrated.
I would like to receive a clear and quick guidance from your review team on what part is wrong and to resubmit these documents.
The related cases are:
ID 16685295081
ID 16663994741
ID 16725948691
ID 16731369051
Thank you~
Regarding delay in bank account verification
Hello. We have completed identity verification and address verification according to the INFORM Consumers Act after moving the office.
However, for bank account verification, I received an official Payoneer bank account statement from Payoneer and submitted it to the Amazon review team several times, but the verification has failed for no clear reason, and it is still showing as under review, but sometimes I receive an email from the support team asking me to resubmit the documents without any guidance about the failure.
So I am frustrated.
I would like to receive a clear and quick guidance from your review team on what part is wrong and to resubmit these documents.
The related cases are:
ID 16685295081
ID 16663994741
ID 16725948691
ID 16731369051
Thank you~
2 respostas
Seller_ISkUc4ErDfxRh
For your reference, our Amazon Europe bank account verification was completed using the same Payoneer bank account statement issued by Payoneer.
Emet_Amazon
Hello @Seller_ISkUc4ErDfxRh,
Thank you for posting your concerns with trying to complete the INFORM verification.
Hello. We have completed identity verification and address verification according to the INFORM Consumers Act after moving the office.
However, for bank account verification, I received an official Payoneer bank account statement from Payoneer and submitted it to the Amazon review team several times, but the verification has failed for no clear reason, and it is still showing as under review, but sometimes I receive an email from the support team asking me to resubmit the documents without any guidance about the failure.
ID 16685295081
ID 16663994741
ID 16725948691
ID 16731369051
I do see on some of the cases you were notified with:
- We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.
This is typically a final notice and due to this I am unable to guarantee any specific outcome. I can only advise that you will need to provide the following information to verify your bank account:
- The document must be dated within the last 180 days.
- The document must show the bank account number, the bank logo, and the account holder’s name.
- If you are operating as a business, the bank account must be in the name of the business.
- The document must not be a screenshot. It should be easy to read
- The information on the documents should also match the information entered in Seller Central.
- Please provide the document in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation. Please combine both the documents in a single document and upload.
- For new bank account verification, we will take into consideration the legal name added by the seller even though it isn't visible on the VerifyBankAccount page. Please ask the seller to upload a document selecting any of the names present on the VerifyBankAccount page.
- For seller seeing VerificationStatus as In Progress on ManageDepositMethod page (document already uploaded), there is no pending action as the verification will be processed taking into consideration the legal name irrespective of the name selected by the seller.
If following the standard path does not work, you will need to provide these documents on a case to be provided to the appropriate team for further review on the situation. You are welcome to post your updated case ID here once those steps have been completed. Please also keep in mind that all provided documents should be pictures of scanned images, we cannot accept screenshots of any documentation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
