Request to Remove Negative Review - ASIN B00FRKHGX2
We are writing to request the removal of a 1-star review left by a customer named [Moderator edit: removed personal data] for our product ASIN B00FRKHGX2. The details of the review can be found via the following link: https://www.amazon.com/gp/customer-reviews/R1D3OVOL9UFE5R/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00FRKHGX2
We believe the review should be removed for the following reasons:
1. Unverified Purchase: The review was submitted by a customer who did not make a verified purchase of our product. This violates Amazon’s guidelines for legitimate customer feedback.
2. Defamatory and Inflammatory Language: The review contains inflammatory and inappropriate language that is not related to the actual product. The customer wrote: "A class action lawsuit should be started immediately to compensate the victims. Just absolutely awful." This statement is clearly an excessive and disproportionate response, and it does not reflect the nature or quality of the product in question. The language used violates Amazon’s Community Guidelines.
Given these reasons, we respectfully request the removal of this review. We appreciate your prompt attention to this matter and your continued support in maintaining the integrity of product reviews on Amazon.
Thank you for your understanding and cooperation.
Request to Remove Negative Review - ASIN B00FRKHGX2
We are writing to request the removal of a 1-star review left by a customer named [Moderator edit: removed personal data] for our product ASIN B00FRKHGX2. The details of the review can be found via the following link: https://www.amazon.com/gp/customer-reviews/R1D3OVOL9UFE5R/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00FRKHGX2
We believe the review should be removed for the following reasons:
1. Unverified Purchase: The review was submitted by a customer who did not make a verified purchase of our product. This violates Amazon’s guidelines for legitimate customer feedback.
2. Defamatory and Inflammatory Language: The review contains inflammatory and inappropriate language that is not related to the actual product. The customer wrote: "A class action lawsuit should be started immediately to compensate the victims. Just absolutely awful." This statement is clearly an excessive and disproportionate response, and it does not reflect the nature or quality of the product in question. The language used violates Amazon’s Community Guidelines.
Given these reasons, we respectfully request the removal of this review. We appreciate your prompt attention to this matter and your continued support in maintaining the integrity of product reviews on Amazon.
Thank you for your understanding and cooperation.
1 resposta
Danny_Amazon
Hi there @A1BJ0QQZ8X9FHO and thanks for posting this. I am sorry to read through this negative review of your product.
Please know, I did have to remove the customer's name from your post out of an abundance of caution, and as our Community Guidelines for using the forums call against the sharing of personal information on this public forum.
Please know that Amazon does allow reviews from customers who may have purchased an item elsewhere, as long as the review adheres to our Community Guidelines, which you can confirm in these answers to questions about product reviews.
If you do believe this review focuses on content that departs from the Amazon.com Community Guidelines, you can use the 'report' button next to the review itself to flag it to our teams for review. You can also provide full details to community-help@amazon.com. While the team behind this alias may not respond to submissions, each submission will be reviewed for appropriate action.
I hope this information is useful, and thank you again for posting on the seller forums for guidance on navigating such situations.
Best,
Danny
