Gift receipt for FBM (self fulfilled merchant)
A customer has marked a purchase as a gift and included a message but I can't figure out how to print a gift receipt for them so they have the option to return it. Amazon support has told me it's not possible. This can't be right. Any advice?
Gift receipt for FBM (self fulfilled merchant)
A customer has marked a purchase as a gift and included a message but I can't figure out how to print a gift receipt for them so they have the option to return it. Amazon support has told me it's not possible. This can't be right. Any advice?
6 respostas
Seller_LImVvUWeyiCfQ
Have you read through the Seller Help page on Manage Gift Options?
Seller_nRFmxiQg4EGrw
My experience has been that if the customer properly marks it as a "Gift", then the packing slip will print with no pricing.
In the more frequent cases where the customer fails to check the proper box, I simply cut out the pricing info.
KJ_Amazon
Hello @Seller_rGY0CN865EUJB and @Seller_nRFmxiQg4EGrw
For future reference: buyers have the option to send a gift receipt to a gift recipient to allow them to return items. Recipients will be able to see the gift receipt and return options once the order has been delivered, and will then have the choice to digitally view their gift.
The instructions I link below from the buyer-facing help pages show this as an option available to buyers during checkout. Sellers do not need to do anything for this process to be completed.
Send a Gift Receipt: Buyer Help Page
Return a Gift Using a Gift Receipt Buyer Help Page
KJ_Amazon
