Brand Registry Access
We have had a case open since 7/20.2023, ID 13340480331. And this is actually about the third or fourth time we have tried to get this resolved.
Our admin is unable to log in to Brand Registry. He keeps getting kicked back to out Seller Central account, which we have closed. We still have an active Vendor Central account.
Has anyone else run into this? We keep getting shuttled back and forth from Seller Central to Brand Registry, and the above case is in both places under the same number.
Any insight would be appreciated.
Brand Registry Access
We have had a case open since 7/20.2023, ID 13340480331. And this is actually about the third or fourth time we have tried to get this resolved.
Our admin is unable to log in to Brand Registry. He keeps getting kicked back to out Seller Central account, which we have closed. We still have an active Vendor Central account.
Has anyone else run into this? We keep getting shuttled back and forth from Seller Central to Brand Registry, and the above case is in both places under the same number.
Any insight would be appreciated.
6 respostas
Seller_kIukTwdhvntAp
Since you provided a case # I will tag some MODS for you. While you wait for a response here are some 'normal' problems with BR that can derail you ..............
Is your Brand registered (or applied for) with the USPTO?
Amazon is admitting applicants under CERTAIN conditions when only filed but not granted.
This is from Sandy_Amazon on 5/16/2023
“To be eligible for Amazon Brand Registry, your brand must have an active registered trademark in each country where you wish to enroll or have a pending trademark application filed through Amazon IP Accelerator. Brand Registry is also accepting brands that have a trademark pending registration in a subset of trademark offices.”
Additionally, IF you ever get an actual TM (if you don’t now) when Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
Thanks to Sandy_Amazon for letting us all know that Brand Registry applications are also space sensitive.
And so on………………..
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
What is the EXACT BRAND (as GRANTED) on the USPTO site? Is it the EXACT same as the Brand on the Amazon account AND the brand on the packaging?
What is the name of the Owner (REGISTRANT) on the USPTO site? Is it the EXACT same name as the owner of the Amazon account?
If it is NOT exactly the same you will need to show some proof that the two are the same. As I recall, I had to submit my LLC State Registration with MY name as the owner of the LLC since my Amazon account is under a different LLC name.
The OWNER of the Brand is the one that MUST enter into the Brand Registry agreement. If the owner is not the same as the Amazon seller the seller will have to be granted access by the owner.
So, hey guys -- any help for the OP who actually provided a case number above?
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
Jim_Amazon
Hi Thanks for reaching out with your issue!
I'll be escalating this to try and get some further support and will keep you updated as I hear back from the team!
-Jim
