Reactivate Seller Account after Closing Related seller account.
Dear Amazon Support,
I am looking to reactivate my Amazon Seller account from a violation of the Multiple Accounts policy. I sincerely apologize for any confusion or misunderstanding regarding my account activity in the past and I acknowledge the importance of adhering to Amazon’s policies and fully understand the significance of maintaining a single seller account.
At the time. due to not knowing the policies Amazon had on only allowing one seller account, i made the mistake of creating a personal account, which resulted in the deactivation of both accounts. However, I want to assure you that the secondary account in question has now been officially closed, and I am now fully compliant with Amazon's policies.
I have attempted to reactivate my account through the appeal process but was unsuccessful. Therefore, i hope that the moderators here on the forums are able to assist me with the process.
In addition, to prevent any future issues, I have taken the following steps:
-Account Closure: I have permanently closed the secondary account associated with my seller profile.
-Policy Review: I have thoroughly reviewed Amazon’s policies to ensure my complete understanding and adherence moving forward.
-Dedicated Compliance: I am committed to operating solely within the guidelines set forth by Amazon, and I have implemented additional measures to ensure compliance.
I genuinely value my relationship with Amazon and the opportunity to contribute positively to the marketplace. I kindly request your reconsideration in reactivating my primary seller account, as I am dedicated to following all Amazon policies and providing excellent service to customers.
Thank you for your attention to this matter.
I appreciate your understanding and look forward to your positive response.
Sincerely,
Dynamic Therapeutics
Reactivate Seller Account after Closing Related seller account.
Dear Amazon Support,
I am looking to reactivate my Amazon Seller account from a violation of the Multiple Accounts policy. I sincerely apologize for any confusion or misunderstanding regarding my account activity in the past and I acknowledge the importance of adhering to Amazon’s policies and fully understand the significance of maintaining a single seller account.
At the time. due to not knowing the policies Amazon had on only allowing one seller account, i made the mistake of creating a personal account, which resulted in the deactivation of both accounts. However, I want to assure you that the secondary account in question has now been officially closed, and I am now fully compliant with Amazon's policies.
I have attempted to reactivate my account through the appeal process but was unsuccessful. Therefore, i hope that the moderators here on the forums are able to assist me with the process.
In addition, to prevent any future issues, I have taken the following steps:
-Account Closure: I have permanently closed the secondary account associated with my seller profile.
-Policy Review: I have thoroughly reviewed Amazon’s policies to ensure my complete understanding and adherence moving forward.
-Dedicated Compliance: I am committed to operating solely within the guidelines set forth by Amazon, and I have implemented additional measures to ensure compliance.
I genuinely value my relationship with Amazon and the opportunity to contribute positively to the marketplace. I kindly request your reconsideration in reactivating my primary seller account, as I am dedicated to following all Amazon policies and providing excellent service to customers.
Thank you for your attention to this matter.
I appreciate your understanding and look forward to your positive response.
Sincerely,
Dynamic Therapeutics
17 respostas
Seller_hPoSQGV7WMhgB
Any assistance would be highly appreciated @Micah_Amazon@Atlas_Amazon@Sandy_AmazonThanks for your time
Seller_hPoSQGV7WMhgB
Any Moderators here to assist with my account issue?
It has been 1 week and nobody has commented or provided assistance…
Emet_Amazon
Hello @Seller_hPoSQGV7WMhgB,
Thank you for posting your concerns with your account deactivation
I am looking to reactivate my Amazon Seller account from a violation of the Multiple Accounts policy. I sincerely apologize for any confusion or misunderstanding regarding my account activity in the past and I acknowledge the importance of adhering to Amazon’s policies and fully understand the significance of maintaining a single seller account.
At the time. due to not knowing the policies Amazon had on only allowing one seller account, i made the mistake of creating a personal account, which resulted in the deactivation of both accounts. However, I want to assure you that the secondary account in question has now been officially closed, and I am now fully compliant with Amazon's policies.
So you are aware, you cannot close any account that is currently undergoing an account deactivation, this can be confirmed in our account closure policy. Even as you noted in your other thread that it can no longer be found, this does not imply that the account is closed. If you attempted to close the buyer account to remove the selling account, this eliminates access to your store and prevents your ability to reinstate the original account.
If the account is currently not eligible for reactivation due to a continued association with this account, that would confirm my above statement. Why was the original account deactivated? Can you post your account deactivation notice from that account? This original account will be required to be reinstated for your account to be eligible for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_hPoSQGV7WMhgB
any assistance please, its been another week... I really need someone to help me reactivate my account please.... @Emet_Amazon@April_Amazon@Cooper_Amazon@Micah_Amazon@Dominic_Amazon
Emet_Amazon
Hello @Seller_hPoSQGV7WMhgB,
Thank you for following up with your deactivation notice for the associated account.
The statement "would also include the seller account" sounds like you may have been speaking with customer support, not seller support. They do not have visibility into your seller account to verify the status. They are also required to not inquire on your request to remove your information upon the account closer request. This can result in the original account no longer being accessible.
When these types of situations arise, the original issue is still required to be addressed. You will need to use your currently accessible account to create a case and provide the supporting evidence that shows you have not violated the ASIN creation policy. This can then be passed to the appropriate teams for further review. Once the original account has been successfully reinstated this store will be eligible for reactivation.
Regarding the concerns with the mentioned violation, it would appear this leans more towards variations. Have you recently created variations that violation the mentioned policy? Have you updated any existing variations?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_hPoSQGV7WMhgB
Hi @Emet_Amazon,
I have created the case like you suggested but this was the response from the support team:
Hello from Amazon Selling Partner Support,
We truly understand your concern about the process, in order to get further information about the case, you can reach out to our internal team.
How can I contact Account Health Support?
All professional sellers have access to the Contact us button on their Account health page to contact an account health specialist. When you click Contact us, you will be prompted to enter your phone number and an account health specialist will contact you right away. The Contact us button is also available on your mobile device through the Amazon seller app. All you have to do is select Account health in the Performance menu. The Account Health Support team is available 7 days a week and you can check available hours of operation within your time zone and your preferred language by clicking Contact Us.
Account health support FAQ https://sellercentral.amazon.com/help/hub/reference/GBMCHQ8MJ9KDYQ9A?ref_=xx_swlang_head_xx&mons_sel_locale=en_US&languageSwitched=1
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Upon re-opening the case, I receive another automated message saying:
We have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account.
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I have been through this hundreds of time. Each time with being directed to another department with no success and given the same generic response.
Any suggestions? @Emet_Amazon caseID 16619490891
Emet_Amazon
Hello @Seller_hPoSQGV7WMhgB,
Thank you for following up on this.
At this time I have worked with the appropriate teams to confirm the situation.
i simply just want the Life Made Simplistic account closed... I no longer have access to that account because the support that helped me over the phone told me it would be closed but it is still being detected in the system.
That account is healthy and does not have any policy violations. I just want to have the account reactivated so it can be CLOSED. Please... please...
You are being identified as associated with the "Life Made Simplistic" which is currently deactivated, not closed. As stated in my earlier post, any account currently undergoing an account deactivation is not eligible to be closed under any circumstances. It will however as you are experiencing now make using this account impossible. This is irreversible and cannot be fixed.
This requires that you identify why the "Life Made Simplistic" account was deactivated. Provide the specific information required through a case and provide the case here so it can be moved to the correct teams for review. So I can assist you with that, why was this other store deactivated?
The responses from you repeat that you do not have access to this other store, this does not provide an appeal or dispute information to address the "Life Made Simplistic" account deactivation.
No you cannot have someone call on your behalf. When someone calls in we can assist them primarily with the account the called in through, they wont have access to any other store. If they attempted to do so, it would only result in them being advised this.
As mentioned above, the "only" path forward is to look over your emails associated with "Life Made Simplistic" and see if you find the notification on why it was deactivated, post that here so I can advise on what is needed for the reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_hPoSQGV7WMhgB
Hi @Emet_Amazon, it's been a couple weeks, any updates?
