More refunds than returns
Sorry if this is a dumb question. I am looking at my P&L using Helium 10. Every week I run reports to keep track of metrics. The amount of refunds I see in my P&L far surpasses the amount of returns I see in my Seller Central account. I understand a small margin of error but it's very different. Am I misunderstanding something?
More refunds than returns
Sorry if this is a dumb question. I am looking at my P&L using Helium 10. Every week I run reports to keep track of metrics. The amount of refunds I see in my P&L far surpasses the amount of returns I see in my Seller Central account. I understand a small margin of error but it's very different. Am I misunderstanding something?
1 resposta
Roberto_Amazon
Hello! @Seller_YDmh9yYm8irUh
Thank you for using the Forums. There are no dumb questions, this is the right place to get insight from veteran sellers.
The reports in Seller central usually have 24 hours delay. It is my understanding that Helium uses data from Seller central, I am not aware if they have different latencies, have you contacted to better understand their reports? If not, their contact information for support can be found below:
If you are still seeing discrepancies after reporting this with Helium, I would encourage you to raise a case with our Seller Support team.
Regards,
