My account was suspended due to suspicion that it may have been used for deceptive, fraudulent or illegal activities
Hello everyone,
As I mentioned in the title, my account was suspended due to suspicions that it may have been used for deceptive, fraudulent or illegal activities. The e-mail sent by Amazon is attached;
To summarize the situation, I received an intellectual property violation for a product I sold about 7 months ago. I established the necessary communications with the brand that sent the intellectual property and they removed the violation. Thus, my account health has improved and is in a healthy state.
However, this section 3 violation that came right after the intellectual property violation closed my account. As you can see in the e-mail, Amazon does not ask for the necessary documents from me. Despite this, I sent Amazon my ID, bank statement, driver's license, my residence document from the state, my company's tax plate and company information, and my product invoices. So, as you can understand, I uploaded all the documents that will prove that my account was not used for deceptive, fraudulent or illegal activities.
I am writing this because I think this is important; my product invoices are invoices that have been previously approved by Amazon. They are not just invoices for which I have received permission to sell products. I have previously removed the fake complaints from some customers with these invoices and I have been selling the products I sell for about 6 months - 1 year.
In short, although I have previously presented my invoices to Amazon proving that I do not sell fake products, I still have difficulty understanding why my account has not been activated while presenting all the documents belonging to me and my company.
I would like to ask for help from anyone who has knowledge and experience on this subject.
Note: It is worth repeating, First came the intellectual property violation. Then came section 3. Although the intellectual property violation was removed, section 3 still keeps my account suspended.
Thank you, I wish you a good day.
My account was suspended due to suspicion that it may have been used for deceptive, fraudulent or illegal activities
Hello everyone,
As I mentioned in the title, my account was suspended due to suspicions that it may have been used for deceptive, fraudulent or illegal activities. The e-mail sent by Amazon is attached;
To summarize the situation, I received an intellectual property violation for a product I sold about 7 months ago. I established the necessary communications with the brand that sent the intellectual property and they removed the violation. Thus, my account health has improved and is in a healthy state.
However, this section 3 violation that came right after the intellectual property violation closed my account. As you can see in the e-mail, Amazon does not ask for the necessary documents from me. Despite this, I sent Amazon my ID, bank statement, driver's license, my residence document from the state, my company's tax plate and company information, and my product invoices. So, as you can understand, I uploaded all the documents that will prove that my account was not used for deceptive, fraudulent or illegal activities.
I am writing this because I think this is important; my product invoices are invoices that have been previously approved by Amazon. They are not just invoices for which I have received permission to sell products. I have previously removed the fake complaints from some customers with these invoices and I have been selling the products I sell for about 6 months - 1 year.
In short, although I have previously presented my invoices to Amazon proving that I do not sell fake products, I still have difficulty understanding why my account has not been activated while presenting all the documents belonging to me and my company.
I would like to ask for help from anyone who has knowledge and experience on this subject.
Note: It is worth repeating, First came the intellectual property violation. Then came section 3. Although the intellectual property violation was removed, section 3 still keeps my account suspended.
Thank you, I wish you a good day.
3 respostas
Seller_CW0P5hgbsiqWX
Well, it is like this. Now we know that you have commercial invoices in your business name for the product in question, correct. So, this should not be a problem. Now here are two pf the scam some unsavory sellers may try to use.
1. FBA scamming sellers. They buy a case of genuine product with their credit account with the manufacturer. they also buy a case of knockoffs for the same product. They send the knockoffs to FBA, or 50/50 knockoff and Genuine. they request they be Co-Mingled. When a buyer complains, they have the official credit invoice from the manufacturer to prove the product is real.
2. FBM scamming sellers. They basically do the same thing as stated above, but with this scam Amazon has no real product to inspect. This scammer sends the bogus product every time. If the buyer complains to the seller, the seller simply refunds or offers to send another at no charge. If the buyer complains to Amazon, the seller denies it and sends the official commercial invoice. as documentation the buyer is wrong.
Amazon knows these scams and takes no chances. If this is your first time with the problem and you have commercial invoices, Amazon usually lets it pass. But the second time, Amazon just drops the seller by sending a generic one size fits all response. Case closed.
